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BlackBerry® Z10

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New Contributor
alexklkam
Posts: 6
Registered: ‎02-11-2013
My Device: Passport

How do I restore my Bold 9900 data (located on BB Protect) to Z10 without having my Bold 9900 anymore?

Hi,

 

I am hoping someone can assist me. 

 

I backed up Bold 9900 data to BB Protect over the air, then proceeded to trade in my Bold 9900 for my Z10.

 

When I got home I tried to restore the BB Protect data to my Z10, but it required me to have my Bold 9900 (which I don't physically have any more).  Is there anyway I can get my data to transfer to my Z10. I really just want my Password Keeper entries.

 

Thanks in advance.

 

Alex

Regular Contributor
kotji
Posts: 94
Registered: ‎07-30-2012
My Device: Os7.1

Re: How do I restore my Bold 9900 data (located on BB Protect) to Z10 without having my Bold 9900 anymore?

I really just want my Password Keeper entries.
 
Thanks in advance.
JSanders
Posts: 86,605
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How do I restore my Bold 9900 data (located on BB Protect) to Z10 without having my Bold 9900 anymore?


alexklkam wrote:

Hi,

 

I am hoping someone can assist me. 

 

I backed up Bold 9900 data to BB Protect over the air, then proceeded to trade in my Bold 9900 for my Z10.

 

When I got home I tried to restore the BB Protect data to my Z10, but it required me to have my Bold 9900 (which I don't physically have any more).  Is there anyway I can get my data to transfer to my Z10. I really just want my Password Keeper entries.

 


Do you no longer at the 9900 at all in your possession?

What about a previous backup from the 9900 on your PC?

If you have the backup, you can use that backup to restore the data, using the Link software.




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New Contributor
alexklkam
Posts: 6
Registered: ‎02-11-2013
My Device: Passport

Re: How do I restore my Bold 9900 data (located on BB Protect) to Z10 without having my Bold 9900 anymore?

Unfortunately I don't have any back ups on my PC. I was relying on protect for my backups.