02-08-2013 09:53 AM
Welcome to the BlackBerry® Support Community Forums.
You are correct you should be able to touch the attachment and the attachment should open, I have a couple questions:
Have you tested with multiple attachments?
What size is the attachment?
I look forward to hearing back from you to help resolve this issue.
02-08-2013 10:05 AM
thanks and first off loving the z10
It seem to work better now when i just tap the attachement. But for example right now i have an email with two pdf attachements. Size is approx 50kb each (3 sheets of paper).
I tapped the first attachement and it opened instantly. The second pdf attachement won't open when i tap it.. On anoher email earlier today it has two pdf attachements and i can't open either.
You have a fix?
02-08-2013 11:15 AM
When you touch the attachment do you see a green loading bar display next to it when it does not open? And are you connected to the mobile network or Wi-Fi when this happens?