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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎02-07-2013
My Device: z10
My Carrier: rogers

How to view ms word, xls or pdf attachments in my emails

How do I view attachements in z10 gmail emails.  I thought you just click on the attachment and it will view, but this doesn't seem to work.

 

 

 

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: How to view ms word, xls or pdf attachments in my emails

Hey Themailman,

Welcome to the BlackBerry® Support Community Forums.

 

You are correct you should be able to touch the attachment and the attachment should open, I have a couple questions:

 

Have you tested with multiple attachments?

What size is the attachment?

 

I look forward to hearing back from you to help resolve this issue.

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 4
Registered: ‎02-07-2013
My Device: z10
My Carrier: rogers

Re: How to view ms word, xls or pdf attachments in my emails

thanks and first off loving the z10

 

It seem to work better now when i just tap the attachement.  But for example right now i have an email with two pdf attachements.  Size is approx 50kb each (3 sheets of paper).

 

I tapped the first attachement and it opened instantly.  The second pdf attachement won't open when i tap it..  On anoher email earlier today it has two pdf attachements and i can't open either.

 

You have a fix?

 

Thanks

 

Mailman

 

 

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: How to view ms word, xls or pdf attachments in my emails

Hey,

 

When you touch the attachment do you see a green loading bar display next to it when it does not open? And are you connected to the mobile network or Wi-Fi when this happens?

 

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 4
Registered: ‎02-07-2013
My Device: z10
My Carrier: rogers

How to view ms word, xls or pdf attachments in my emails - turn off wifi works perfectly

Thanks,  I turned off the wifi and tested.   Download works perfectly and quickly.

 

Appreciate the help.

New Contributor
Posts: 4
Registered: ‎02-07-2013
My Device: z10
My Carrier: rogers

Re: How to view ms word, xls or pdf attachments in my emails - turn off wifi works perfectly MAYBE NOT

Now it won't download a 1.5mb pdf.  Does anyone have more details downloading attachments.