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BlackBerry® Z10

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New Contributor
zahraaabd
Posts: 2
Registered: ‎06-15-2013
My Device: z10

I can't open my profile to change my status

Hi 

I have blackberry z10  I can't open my BBM profile when ever i do it it stuck and I want change my  status

so how I can i fix it Plz help me 

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Guru III
knottyrope
Posts: 30,585
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: I can't open my profile to change my status

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.


 




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New Contributor
zahraaabd
Posts: 2
Registered: ‎06-15-2013
My Device: z10

Re: I can't open my profile to change my status

I did what you said but still it does not work 

so i formated my phone and created new account and it works now

so does that mean the problem was with the old account or the device itself 

thanx for ur answer

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New Member
Jammy205
Posts: 1
Registered: ‎07-16-2013
My Device: Blackberry Z10

Re: I can't open my profile to change my status

Hi please let me know what account did you create to sort the issue?  I have the same issue with my Z10, and its frustrating.  I try to open the display name/status/pic and my bbm hangs. :smileymad:

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