I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
06-17-2013 01:33 PM
Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
06-18-2013 10:20 PM
I did what you said but still it does not work
so i formated my phone and created new account and it works now
so does that mean the problem was with the old account or the device itself
thanx for ur answer
10-09-2013 03:57 AM
Hi please let me know what account did you create to sort the issue? I have the same issue with my Z10, and its frustrating. I try to open the display name/status/pic and my bbm hangs.