If you are using Internet Explorer, please remove blackberry.com from your compatibility view settings.


Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

New Contributor
Posts: 2
Registered: ‎10-20-2013
My Device: z10
My Carrier: *

. I can't use my facebook

can someone help me please. I can't use my facebook on my BlackBerry z10. Says offline no network access during i connected with wireless and browsers and another apps connected

Please use plain text.
Posts: 102
Registered: ‎10-06-2013
My Device: Playbbook
My Carrier: TATA Docomo

Re: . I can't use my facebook

did you try with fb app ? same prob ?
Please use plain text.
New Contributor
Posts: 2
Registered: ‎10-20-2013
My Device: z10
My Carrier: *

Re: . I can't use my facebook

[ Edited ]

Thanks smarthsevak

The problem exists in the fb app  not in the browser . there is no problem in using Facebook via the browser ,and no problem in using another apps .

please, if u have fb account add me to communicate faster.

Thank u.



Mod Edit: Edited content to comply with Community Guidelines and Terms and Conditions of Use.



Please use plain text.
Regular Contributor
Posts: 74
Registered: ‎08-24-2013
My Device: Z10
My Carrier: Relaince

Re: . I can't use my facebook

In my Phone the app is working correctly,
That means the fault is not in fb its in your phone,
please diagnose it.
Give a like.

1. please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?
" which solved it for you
Please use plain text.
Posts: 1
Registered: ‎12-10-2013
My Device: Blackberry z10
My Carrier: Simplemobile

Re: . I can't use my facebook

I av a z10 have a Facebook app but I can't access my account. However I can use Facebook vis my browser
Please use plain text.
Forums Advisor I
Posts: 715
Registered: ‎11-01-2013
My Device: Z30, Z10 (, 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: . I can't use my facebook

Hi Bawozo21


Try to delete/uninstall your FB app in your Z10. BB World -> My Apps -> Downloaded. Tounch & hold FB app and tap delete.


Restart your device. Re-install through BB World again.


Please share with us the result.


Good luck.

• Click Likes to appreciate those who helps you
• If your issue solved, mark the best post in your thread as Solution
Please use plain text.