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BlackBerry® Z10

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New Contributor
Posts: 8
Registered: ‎06-12-2013
My Device: Blackberry z10
My Carrier: zain sa

Re: I need help!!!!!!!!

I already tried to wipe it but didn't fix the problem
Thanks anyway
Posts: 90,105
Likes: 23,890
Solutions: 6,153
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I need help!!!!!!!!

Look at the image below, in this case the topmost blue area is the users own profile.

You would touch this area to edit your BBM profile.

 




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New Contributor
Posts: 8
Registered: ‎06-12-2013
My Device: Blackberry z10
My Carrier: zain sa

Re: I need help!!!!!!!!

Yes when i touch the blue area the BBM freeze
Posts: 90,105
Likes: 23,890
Solutions: 6,153
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I need help!!!!!!!!


nora-ad wrote:
Yes when i touch the blue area the BBM freeze

Ok.

 

I don't know what to tell you. You may need to wipe and reload the OS.

Let me know if you wish to do that.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 8
Registered: ‎06-12-2013
My Device: Blackberry z10
My Carrier: zain sa

Re: I need help!!!!!!!!

Already did that
Thank you for your help and time