06-11-2014 12:49 AM
Hi, I have a fairly new Z10, and I'm trying to troubleshoot frequent (every 4 minutes or so) disconnections. The WIFI logs could be helpful, showing ctrl-event-disconnected events, with reason=7 ... but I can't find any information on what "reason=7" means.
Is there a list of these disconnect reason codes somewhere?
(So far this has only been tested with one wireless router, I don't yet know at which in the problem exists. I just imagine the logs could be useful in troubleshooting if they were comprehensible!)
06-11-2014 08:08 AM - edited 06-11-2014 08:09 AM
You can get a few logs in the Wifi settings menu but the main logs of the device are only readable by BlackBerry. I've never seen any info on what anything in any of those logs mean. You'd have to contact your carrier and get escalated to BlackBerry in order to get that info.