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BlackBerry® Z10

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grothmag
Posts: 1
Registered: ‎06-11-2014
My Device: Z10

Information on wifi logs?

Hi, I have a fairly new Z10, and I'm trying to troubleshoot frequent (every 4 minutes or so) disconnections.  The WIFI logs could be helpful, showing ctrl-event-disconnected events, with reason=7 ... but I can't find any information on what "reason=7" means.

 

Is there a list of these disconnect reason codes somewhere?

 

(So far this has only been tested with one wireless router, I don't yet know at which in the problem exists.  I just imagine the logs could be useful in troubleshooting if they were comprehensible!)

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Guru I
John_Clark
Posts: 15,676
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Information on wifi logs?

[ Edited ]

You can get a few logs in the Wifi settings menu but the main logs of the device are only readable by BlackBerry.  I've never seen any info on what anything in any of those logs mean.  You'd have to contact your carrier and get escalated to BlackBerry in order to get that info.

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