03-31-2013 06:56 AM
Have been using Z10 for a Week and have had keyboard issues erratically every few hours. Upon trying to reply to mail the keyboard does not enter data and thats when I have to take out battery and this reboot helps. Simple reboot doesnt help. Anyone know how I can stop getting this erratic issue.
03-31-2013 07:53 AM
I seen this happen to another user about a month ago, a 3rd party app was locking the keyboard. I would suggest to restore your z10 to factory default with BB link software and start from scratch.
03-31-2013 08:12 AM
I would still do a factory restore with BB link and let it pull down any updates if availalbe in your region. If problem persist, call your Mobile provider so they are aware of it and they can open a ticket with Blackberry . If your phone is defective then they should switch it for you.