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BlackBerry® Z10

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New Member
gerom18
Posts: 1
Registered: ‎10-01-2013
My Device: Blackberry Z10
My Carrier: Iusacell

Light Sensor is not working on my z10

Hello,

 

I have an issue with my light sensor. It won´t reduce the bright in a dark room and also it won´t increase under the sun. I´ve installed an application called BlackBerry Virtual Expert in order to test the behaviour of the sensors but when i want to try them, i have the following messages:

 

Proximity sesnor not supported on this phone

Light sensor not supported on this phone.

 

I am running a 10.2 leak but i have the issue since 10.1.

 

Can you help me?

 

Thanks !

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Forums Advisor III
rat-7
Posts: 1,397
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Re: Light Sensor is not working on my z10


gerom18 wrote:

Hello,

 

I have an issue with my light sensor. It won´t reduce the bright in a dark room and also it won´t increase under the sun. I´ve installed an application called BlackBerry Virtual Expert in order to test the behaviour of the sensors but when i want to try them, i have the following messages:

 

Proximity sesnor not supported on this phone

Light sensor not supported on this phone.

 

I am running a 10.2 leak but i have the issue since 10.1.

 

Can you help me?

 

Thanks !


I would suggest that you downgrade to 10.1 and go back where you bought it and have it check, it does sounds like it is a hardware issue.

 

BTW VirtualExpert might not be able to access the sensor if you are using 10.2, since the program was made for the official OS which is 10.1

---------------------------------------------
Using the Playbook and the Z10 and the Z30 and loving them

Martin
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