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BlackBerry® Z10

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New Contributor
mrlost
Posts: 2
Registered: ‎11-03-2013
My Device: Z10
My Carrier: 1&1
Accepted Solution

Lost BB Z10. How can i delete data or destroy phone?

Hello guys,

 

I lost my new BB Z10 and didn´t download the BB Protect App yet. I know, that I activated some 'protect thing' in the settings menu but I have no idea how to handle it now. 

 

Please help. Thank you.

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Elite II
BillJ
Posts: 8,774
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Lost BB Z10. How can i delete data or destroy phone?

BlackBerry Protect should be on the phone when you get it. If you activated some 'protect thing' then go to www.blackberry.com/protect on a PC and see if you get anywhere with that.


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Forums Advisor II
scrannel
Posts: 758
Registered: ‎04-01-2009
My Device: Z10 10.2.1.2228
My Carrier: T-Mo USA

Re: Lost BB Z10. How can i delete data or destroy phone?

[ Edited ]

In order to "see" the phone under BBerry protect the phone must be on a wifi or cell data network.  (Can't be turned off).  If you see it you will have the option to wipe.  If you had set a device lock, after trying to access the phone 10 + times, the phone will wipe.  But the phone will then function.  You cannot destory the phone.  Also, if you did not lock your SIM, you need to call your carrier and have them kill the SIM card.  Then if you give them your IMEI # they (should) black list the phone so it can not be used again. 

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New Contributor
mrlost
Posts: 2
Registered: ‎11-03-2013
My Device: Z10
My Carrier: 1&1

Re: Lost BB Z10. How can i delete data or destroy phone?

Thanks for your help. It worked.
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Contributor
hircos
Posts: 25
Registered: ‎11-24-2009
My Device: Blackberry Z10
My Carrier: Vodafone uk

Re: Lost BB Z10. How can i delete data or destroy phone?

They should create a button where it sets on fire when someone tries to use it! :d
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