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BlackBerry® Z10

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New Contributor
gloryken4ever
Posts: 2
Registered: ‎10-23-2011
My Device: BlackBerry Z10
My Carrier: MTN

MY BBZ10 CAMERA NOT WORKING

Please can you tell me how i can fix my BB-z10 camera? i just bought it from Malaysia about a month ago, now i am in Nigeria, after i have upgraded the soft-ware to Version 10.1.0.273 the camera stop working, it keep telling me camera can be started, but i have reboot and removed the battery from the phone more than a hundred times and still the same problem, i am not ready to go back to malaysia for now so i don't really know what to do and how i can fix it, PLEASE CAN YOU ADVICE ME ON THIS?

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: MY BBZ10 CAMERA NOT WORKING

Hello gloryken4ever and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're experiencing an issue with your Camera.

 

How did you complete the software update - on the device Over-The-Air or using BlackBerry Link?

 

Thanks!

 

 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
gloryken4ever
Posts: 2
Registered: ‎10-23-2011
My Device: BlackBerry Z10
My Carrier: MTN

Re: MY BBZ10 CAMERA NOT WORKING

I use blackberry link to upgrade it, please i need to get it working, help me in any way you can, i have been a black berry user from the onset, i have never use any other phone apart from blackberry since 2009 so i don't want this to discourage me about blackberry

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: MY BBZ10 CAMERA NOT WORKING

We will need to analyse device logs into this issue.

Contact your mobile provider and ask for a support ticket be opened with BlackBerry.

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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Contributor
tumelomarten
Posts: 13
Registered: ‎12-05-2013
My Device: blackberry z10
My Carrier: 7600

Re: MY BBZ10 CAMERA NOT WORKING

My blackberry z10 is giving me problems with its camera after I have upgrade it's software.... its now 2 month the camera not working. what, can I do.....
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