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BlackBerry® Z10

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Contributor
clivepcj
Posts: 17
Registered: ‎07-03-2013
My Carrier: Digicel, Jamaica

Max Mobile Security

I recently purchased a BB Z10. Previous to that I owned a BB 9900. On the BB 9900 I had a security software call Snap Secure. It was not available for the Z10 so I found and purchased one call Max Mobile Security which worked well on the Z10 for a while. In the last week i have not been able to get to the Update Site to check for updated to the virus database.

 

Can anyone say why I am having this problem. I have both wireless internet and 4G connctions.

 

Clive

 

 

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Forums Advisor III
RobGambino
Posts: 1,761
Registered: ‎05-29-2013
My Carrier: Bell

Re: Max Mobile Security

[ Edited ]

Good day

Welcome to BB forums

I see this is new app release on Jun 12th you should contract the app developer shashwat@maxpcsecure.com I got this info from the app world http://appworld.blackberry.com/webstore/content/21747714/

 

They should be able to help you! 

Good Luck!

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Contributor
clivepcj
Posts: 17
Registered: ‎07-03-2013
My Carrier: Digicel, Jamaica

Re: Max Mobile Security

I did contact them and this was their response; "

 

Dear Sir/Madam,

If you have paid and can't access the app you will have to contact the BB World or apply for a refund here: https://consumersupport.webapps.blackberry.com/blackberrycommerce/main?ln=en

 

I don't want this to be my first option, so that is why i am here seeking help.

 

I am using 10.1.0.273.

 

Strange that it worked for a while and then just stopped.

 

 

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Forums Advisor III
RobGambino
Posts: 1,761
Registered: ‎05-29-2013
My Carrier: Bell

Re: Max Mobile Security

Did it stop working once you updated your OS to 10.1?

Well yes your going to have to contact them to get your funds back!
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Contributor
clivepcj
Posts: 17
Registered: ‎07-03-2013
My Carrier: Digicel, Jamaica

Re: Max Mobile Security

OK. Thanks for your response. The OS was upgraded before I installed it

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Forums Advisor III
RobGambino
Posts: 1,761
Registered: ‎05-29-2013
My Carrier: Bell

Re: Max Mobile Security

Ohh alright well if there are not willing to help you get your money return back you!

sorry I couldn't be better help!
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Contributor
clivepcj
Posts: 17
Registered: ‎07-03-2013
My Carrier: Digicel, Jamaica

Re: Max Mobile Security

I just went over to Crackberry and folks over there are having issues with Max Mobile as well.

 

http://crackberry.com/max-mobile-security-gets-updated-and-now-built-blackberry

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Forums Advisor III
RobGambino
Posts: 1,761
Registered: ‎05-29-2013
My Carrier: Bell

Re: Max Mobile Security

I see well I know you want the app but is it worth the trouble to keep if the developer is telling you to request your money back?
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Contributor
clivepcj
Posts: 17
Registered: ‎07-03-2013
My Carrier: Digicel, Jamaica

Re: Max Mobile Security

I have requested a refuns and have deleted the app. The refund has been approved.

Thanks

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Forums Advisor III
RobGambino
Posts: 1,761
Registered: ‎05-29-2013
My Carrier: Bell

Re: Max Mobile Security

They are many more security apps on blackberry app world click on the link below!

http://appworld.blackberry.com/webstore/search/Security/?
_______________________________________________________
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