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BlackBerry® Z10

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Contributor
pcase22
Posts: 11
Registered: ‎03-11-2013
My Device: BBZ10

Message Hub Missing/Black

My message Hub has disappeared!

 

When I swipe right to get my message Hub it is a black screen.

I have tried clicking on the Text Messages Icon in the main access list and it does open my messages. It does anything.

 

Anyone else experience this?  

 

Very worrying as I cannot access any of my messages at all.

Forums Advisor I
Arsen
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb

Re: Message Hub Missing/Black

You can try to reload the hub or pull battery and wait 2 minutes and pop it back in. After reboot, give it a minute or two to build the hub..  To reload the hub, move your finger on the top right hand corner of the screen swipe diagonally 5 times and it restarts the hub(tricky at first but easy after you master it).  

 

Contributor
pcase22
Posts: 11
Registered: ‎03-11-2013
My Device: BBZ10

Re: Message Hub Missing/Black

I have tried the reboot and re-seat a couple of times.  Tryting this swipe thing and no luck with it so far. Will keep tying.

Forums Advisor I
Arsen
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb

Re: Message Hub Missing/Black

If you did a battery pull and put it back in and if the hub is still black, then there is an issue. Did this happen after software update?

Contributor
pcase22
Posts: 11
Registered: ‎03-11-2013
My Device: BBZ10

Re: Message Hub Missing/Black

I have the update for over 24 hours. The only thing that happened odd today was I was conferencing a all through the phone.  Call was dropped. Went to re-conference and the phone wouldn't add a second line.  I re-booted the phone and the call worked fine.  When I checked the Hub it was gone....

 

Brutal.

 

The device was running very hot when it had the issue with calls.

Contributor
pcase22
Posts: 11
Registered: ‎03-11-2013
My Device: BBZ10

Re: Message Hub Missing/Black

For the Hub re-load, what page should you be on? Or does it matter?

 

Forums Advisor I
Arsen
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb

Re: Message Hub Missing/Black

If you have a backup prior to the upgrade then I would restore it to the last full backup. If not, then you are left no choice to do a system restore(BB link) and start from scratch. The system restore will also pull down all the latest updates. But remember you will loose you data if you do this. 

Forums Advisor I
Arsen
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb

Re: Message Hub Missing/Black

Can you also go into the hub and do a screen capture (volume up and Down at the same time) and post it here, I want to see what you see.

 

Contributor
pcase22
Posts: 11
Registered: ‎03-11-2013
My Device: BBZ10

Re: Message Hub Missing/Black

I can, I guess I can just pull it off BBlink as I have no messaging capabilities.

Contributor
pcase22
Posts: 11
Registered: ‎03-11-2013
My Device: BBZ10

Re: Message Hub Missing/Black

Device wouldnt connect t BBLink so just did a restore...

 

Brutal.

 

It really was just a pure black screen with all messaging related icons dead, with exception of BBM which was working.