03-11-2013 12:12 PM
if BB Link dosn't see the z10 when plugged in via USB, then your system settings for the device might be turned on to USB mass storage.
To do a manual security wipe, go to settings , selected security and privacy, Security wipe..
03-14-2013 11:03 AM
I had to do a hard reset. Did not have it backed up yet in BBLink,
It was relatively painles getting accounts and music files set up. DId take sometime though.
Hopefully it is not a regular occurence.
Backing up the unit on Link is key..
03-14-2013 11:18 AM
For me, I had several bugs and issues and slow downs the first two days I got the z10. I did a security wipe and installed the latest OS. My system runs super fast, no more bugs and very smooth. Glad you are up and running.