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BlackBerry® Z10

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Contributor
cameronh
Posts: 12
Registered: ‎03-09-2013
My Device: BBZ10
My Carrier: Bell

Most Recent SMS Messages Hidden After Restore

So, I was having trouble with by browser and decided to do a wipe and restore. Turns out the problem was with the google page that i was trying to load, which the browser didnt like very much. 

 

Anyway, I backed up my data right before using the security wipe, then I restored the data from the same backup file and everything seemed to work fine. However, when i go into the hub, i see the previews of SMS's that have been sent to me in the few hours since i resored the phone, but when i select the text, it opens, jitters around a bit, and then only displays texts that i recieved yesterday. Nothing from today. 

 

So since i can see the most recent texts in the hub previews, i know they are on the phone. but when i open the conversation they dissapear...

 

Anyone else have this issue? Anyone know a fix?

 

Thanks!

 

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Most Recent SMS Messages Hidden After Restore

Hi cameronh,

 

When these SMS messages first arrived, did you open and read them without any issue, or did they appear with the same behavior that they do now?

 

Thanks.

 

-CptS

 

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Contributor
cameronh
Posts: 12
Registered: ‎03-09-2013
My Device: BBZ10
My Carrier: Bell

Re: Most Recent SMS Messages Hidden After Restore

Hi Cpt S

 

The sms messages I received before doing the backup and restore were always placed in the in the conversation thread without issue. Once the backup and restore was finnished, conversations were (and still are) missing the latest messages. I've noticed that some of the conversations are missing weeks and months worth of messages, and some just a day or two. 

 

Eventhough I'm a hard core data hoarder who doesn't delete anything (I have three years worth of messages on my phone) I thought I would delete a conversation hoping that the next text received from that sender would work. But it won't let me delete. 

 

So now im unable to read any new text messages, except for the hub preview. 

 

Also, I tried doing another backup, wipe and restore this morning, but the issue persists.  

 

Am  I the only one who has had this problem? 

 

Thanks for your reply! 

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New Member
reynierotero
Posts: 3
Registered: ‎05-27-2013
My Device: Z10
My Carrier: T-Mobile

Re: Most Recent SMS Messages Hidden After Restore

I am having this same exact issue.

 

Usually what happens to me is that I'll open the message and it'll jittle and clear the entire history.

 

For some contacts it'll only clear random messages.

 

At the moment it is only happening with 4 contacts but that's only the ones I have checked.  I am unable to delete these messages as choosing "End Chat" or the trash icon does not remove them.

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Contributor
cameronh
Posts: 12
Registered: ‎03-09-2013
My Device: BBZ10
My Carrier: Bell

Re: Most Recent SMS Messages Hidden After Restore

Hi Reynierotero,

 

I'm glad to hear I'm not alone in this.

 

Did your troubles also start after a backup and restore? 

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New Member
reynierotero
Posts: 3
Registered: ‎05-27-2013
My Device: Z10
My Carrier: T-Mobile

Re: Most Recent SMS Messages Hidden After Restore

Yes they did
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Contributor
cameronh
Posts: 12
Registered: ‎03-09-2013
My Device: BBZ10
My Carrier: Bell

Re: Most Recent SMS Messages Hidden After Restore

Just to help tech support and the developers, Blackberry Link software version i used is 1.0.1.12, device software version is 10.1.0.1720, and the carrier is Bell.
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Contributor
cameronh
Posts: 12
Registered: ‎03-09-2013
My Device: BBZ10
My Carrier: Bell

Re: Most Recent SMS Messages Hidden After Restore

reynierotero, can you confirm the software version of your link software and your blackberry OS please?
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New Member
reynierotero
Posts: 3
Registered: ‎05-27-2013
My Device: Z10
My Carrier: T-Mobile

Re: Most Recent SMS Messages Hidden After Restore

My Link software 1.1.0.37 and the OS version is 10.1.0.2342 but it has been happening since 1720 as well.
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Contributor
cameronh
Posts: 12
Registered: ‎03-09-2013
My Device: BBZ10
My Carrier: Bell

Re: Most Recent SMS Messages Hidden After Restore

So I managed to get a hold of Blackberry technical support, and after trying everything they could think of, the problem was not fixed.

BUT!

On the fifteenth of this month, before i installed 10.1, I backed up my phone to the desktop in case anything went wrong with the update. Last night I restored my phone using the backup file I created before updating, and my text messaging works just fine now. I've lost a few weeks of messages and contacts and what not, but at least i managed to get my phone in working order.

It seems that there is an issue with the way 10.1 generates backup files, and hopefully it gets resolved in an upcoming patch.

So if you have a backup file that you created before updating to 10.1, try wiping your phone (this is important) first, then restore from the pre 10.1 backup file.

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