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BlackBerry® Z10

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Contributor
Posts: 15
Registered: ‎03-07-2011
My Device: Bold 9780
My Carrier: T mobile

Music failing to download from BlackBerry World

I accidentally erased 4 albums from my Z10 so logged into BBWorld to re-download.  One album downloaded correctly the other 3 downloads error out.  I have tried to download several times from different physical locations and with WiFi on an off.

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Music failing to download from BlackBerry World

Hey OldMadBrit,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Can you provide the exact error you're receiving when you try to download the music albums?  Also the name of the albums?

 

Also what country are you currently located in?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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Contributor
Posts: 15
Registered: ‎03-07-2011
My Device: Bold 9780
My Carrier: T mobile

Re: Music failing to download from BlackBerry World

[ Edited ]

I am located in the US (San Fran Bay Area).

 

I purchased the following Albums:

 

1) Gravel and Wine by Gin Wigmore

2) Little Creatures by Talking Heads

3) El Caminino by The Black Keys

4) Magic Potion by The Black Keys

 

All 4 downloaded OK, then I accidentally deleted them from my Z10 last weekend.  On Monday I started trying to download them again. Gravel and Wine downloaded again without issue.  However the other 3 albums fail to download.

 

The download starts, I can see the active downloads but then it hangs.  Then it shows "Download Error" under  the file that's downloading.

 

I have tried to download from several locations over 4 days using WiFi, 4G and 4GLTE in each location.

 

I dont know if this is a related issue but my Z10 also stopped showing the graphics for all of the mucic that's already on it (17GB).  However it does show the graphics for Gravel and Wine after I downloaded it.