08-01-2014 11:13 AM
A few weeks ago my Z10 completely shut off and just would not turn back on. I tried every suggestion and idea but all to no avail. So, after reading a few more forums, I decided to take the plunge to buy a new battery at an approximate cost of $60. This idea worked and my Z10 came back to life. I was so happy again. It's been about a month now, and yet again the same thing has happened. Once again, my Z10 has shut off and will not turn back on. I am extremely upset and disappointed. I tried calling my carrier, Rogers, what a waste of time that was, to see if they could do anything for me to waive the early upgrade fee as I needed to get a new phone. Forget that attempt!! So, I tried to contact Blackberry directly, as I have been very loyal to Blackberry, dating back to the Pearl, and to my surprise, there is just absolutely no way to even call Blackberry to reach a live person to chat. So, today my friends, I am very sad to say, after so many years of being loyal to Blackberry and still to this day trying to stand up for their names, I will be giving up on Blackberry. I have no other choice but to move to another phone. Blackberry has failed me. A true loyal customer that I have been after all these years, sticking to their brand and supporting every product year after year regardless of what friends and family were switching to. I tried my last attempt today to reach a Blackberry rep in a hope that they would provide me with a new battery or other suggestions. This is a very sad day for me. Goodbye Blackberry!!!
08-02-2014 08:48 AM
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
08-02-2014 10:41 AM
08-02-2014 10:46 AM
Well they should be able to assist you on that, replacement now cost less than $10 from amazon.
Nonetheless, what I did for some batteries successfully was to use the charger from the battery bundle pack. Note ghat it didn't always work though