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BlackBerry® Z10

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New Contributor
hashir555
Posts: 3
Registered: ‎07-09-2013
My Device: Black Berry Z 10, STL100-1

My BB Z 10 is getting switched off while battery level reaches 40 %

 

Hi,

 

 

My BB Z 10 phone is getting switched off  suddenly while battery level reaches 40 %, how to solve this problem. please help me.

 

 

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Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: My BB Z 10 is getting switched off while battery level reaches 40 %

Hi hashir555,

 

Does your BlackBerry Z10 give you any indication before it shuts off? What version of OS do you currently have installed on your device?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Contributor
hashir555
Posts: 3
Registered: ‎07-09-2013
My Device: Black Berry Z 10, STL100-1

Re: My BB Z 10 is getting switched off while battery level reaches 40 %

No indication, os 10.1.0.1720
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Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: My BB Z 10 is getting switched off while battery level reaches 40 %

Have you tried removing then reinserting your battery? When the device shuts off, are you able to turn it back on by holding down the button on the top?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.