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BlackBerry® Z10

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Contributor
an_nistelrooy
Posts: 13
Registered: ‎05-15-2013
My Device: z10
My Carrier: telkomsel

My BB Z10 Shut Off Suddenly

Hi Guys,

 

I just wanna share and say that I'm totally dissapointed with this new product, its not common for gadget that we called smartphone. My Z10, after about a month usage, it started to get trouble and error every where which are :

- The screen always goes dreary slowly and then its shut Off, and I must remove the battery more than three times, then the device start again.

- BBM offenly restart by itself, and Re Invite again in all groups BBM I have.

- the Camera suddenly stop working and the device goes Off

- The signal is totally unstable

- The battery is suck, twice until three times a day I must charge

- etc.

 

That is really annoying and not worthed for a gadget that we called smartphone, actually I like with the new style "peek to see the hub motifications" but all that problems above really annoying.

 

Please is there anyone that can help me with that issues. Thanx.

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New Contributor
jrhamilton
Posts: 4
Registered: ‎04-01-2013
My Device: Z10
My Carrier: T-Mobile

Re: My BB Z10 Shut Off Suddenly

That is the random reboot issue that ALOT of people are having, myself included. 

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Contributor
an_nistelrooy
Posts: 13
Registered: ‎05-15-2013
My Device: z10
My Carrier: telkomsel

Re: My BB Z10 Shut Off Suddenly

Is there any solution to fix that from blackberry official? What did you do with your phone to fix that problem? I think that's huge mistake if there is no solution from blackberry, because Samsung or Apple product doesn't have that problems like I mentioned before...
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JSanders
Posts: 82,495
Likes: 22,612
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My BB Z10 Shut Off Suddenly

There is no known resolution for this issue yet, trust me that BlackBerry is working on it.

 

You really DO need to report this issue to your mobile operator tech support and have them escalate the issue to BlackBerry tech support so that you can submit your device logs for inspection.




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Contributor
an_nistelrooy
Posts: 13
Registered: ‎05-15-2013
My Device: z10
My Carrier: telkomsel

Re: My BB Z10 Shut Off Suddenly

Thanks for the advice, I am not sure that the mobile operator that I used will respond this issues. And I think the problem is not the operator but the device. My concern is if this kind of error happen on a lot of z10 devices, then why there's no responsibility from Blackberry tech support, because these have been about 4 months since z10 released.
And it's difficult for me to complain to the seller because I can't show to them when the device is shut off because its randomly happens. I am confuse and this is bothering my work. Because when it's off, I must pull out the battery many times to get it start again.
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JSanders
Posts: 82,495
Likes: 22,612
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My BB Z10 Shut Off Suddenly

There is responsibility from BlackBerry technical support and you must contact your mobile provider for the transfer




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Regular Contributor
sk8er_tor
Posts: 66
Registered: ‎09-02-2008
My Device: Not Specified

Re: My BB Z10 Shut Off Suddenly

The reboot issue is known.

 

But your other problems seem like you have a lot of junk or maybe sideloaded Android apps on your phone. I would suggest that you save only your music, pictures, etc and reload the operating system.

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JSanders
Posts: 82,495
Likes: 22,612
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My BB Z10 Shut Off Suddenly


sk8er_tor wrote:

The reboot issue is known.

 

But your other problems seem like you have a lot of junk or maybe sideloaded Android apps on your phone. I would suggest that you save only your music, pictures, etc and reload the operating system.


Yes, exactly. And I'd strongly recommend making sure you install an OS 10.1 version.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Member
evalyn
Posts: 1
Registered: ‎09-03-2013
My Device: Blackberry Z10
My Carrier: T-Mobile

My BB Z10 Shut Off all the time, and won't turn on by itself!!!

how do i update from OS 10. to the new one, when my bb z10 kept turning off every 3-5 minutes by itself. and yes i have to take the battery out and put it back in, just to turn it on. that's it RIM i can't trust any of ur smart **bleep** phones.

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JSanders
Posts: 82,495
Likes: 22,612
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My BB Z10 Shut Off all the time, and won't turn on by itself!!!

Use the process included in this link, if you want.

Upgrading OS10 devices using Autoloader




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.