BlackBerry® Z10

[mrmartis]

My Blackberry Z10 turned off today, and when I try to turn it back on the red led light stays on for 2 minutes and turns off but nothing else happens.

I tried doing a hard reset using the keys, i tried plugging into computer and connecting to BlackBerry Link and still nothing. I don't know what to do other than returning it.

Developer: I am a developer and have a dev alpha, i have downloaded the autoloader to make updates to my dev alpha. I am wondering if it would be safe to connect my Z10 to my computer and run the autoloader. I know the dev alpha's don't have the latest update for BlackBerry 10, so I am wondering if I did this will I also not have the latest update. Or, after installing the AutoLoader can I use software updater to get the latest OS? 

Can someone help me quick, I have meetings today and need to be able to communicate with people.

[JSanders Resident Expert]

Plug it into a wall outlet charger (not your computer) and while connected, remove and reinsert the batttery.

Anything?

[mrmartis]

Just tried it, that did nothing!

[JSanders Resident Expert]

Leave it charging. You have the OEM wall outlet charger connected?

[mrmartis]

Yes, its OEM's charger out of the Z10 box.

[JSanders Resident Expert]

Make sure you connect the USB quickly and not plug it in slowly...

Article ID: KB33636 BlackBerry 10 smartphone does not display the charging indicator when plugged into a wall charger

[mrmartis]

Still nothing, is there anything else I can do?

[JSanders Resident Expert]

What I'd do is continue to let it charge.

Remove and replace the battery after a couple of hours, or even press the top edge screen lock key for a few seconds.

[mrmartis]

Will do, and if all this doesn't work?

[John_Clark]

It's new enough that I would contact Bell and see about a replacement. It's possible the software can be reloaded but it may have a problem.