02-08-2013 09:57 AM
My Blackberry Z10 turned off today, and when I try to turn it back on the red led light stays on for 2 minutes and turns off but nothing else happens.
I tried doing a hard reset using the keys, i tried plugging into computer and connecting to BlackBerry Link and still nothing. I don't know what to do other than returning it.
Developer: I am a developer and have a dev alpha, i have downloaded the autoloader to make updates to my dev alpha. I am wondering if it would be safe to connect my Z10 to my computer and run the autoloader. I know the dev alpha's don't have the latest update for BlackBerry 10, so I am wondering if I did this will I also not have the latest update. Or, after installing the AutoLoader can I use software updater to get the latest OS?
Can someone help me quick, I have meetings today and need to be able to communicate with people.
02-08-2013 10:00 AM
Plug it into a wall outlet charger (not your computer) and while connected, remove and reinsert the batttery.
02-08-2013 10:24 AM
Leave it charging. You have the OEM wall outlet charger connected?
02-08-2013 10:51 AM
Make sure you connect the USB quickly and not plug it in slowly...
Article ID: KB33636 BlackBerry 10 smartphone does not display the charging indicator when plugged into a wall charger
02-08-2013 12:52 PM
What I'd do is continue to let it charge.
Remove and replace the battery after a couple of hours, or even press the top edge screen lock key for a few seconds.
02-08-2013 12:59 PM