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BlackBerry® Z10

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Contributor
mrmartis
Posts: 33
Registered: ‎08-24-2012
My Device: BB9900, Playbook Wifi 32 GB, BB10 Dev Alpha
My Carrier: Bell

!!!My New Z10 turned off and Is NOT turning back on!!! URGENT

My Blackberry Z10 turned off today, and when I try to turn it back on the red led light stays on for 2 minutes and turns off but nothing else happens.

 

I tried doing a hard reset using the keys, i tried plugging into computer and connecting to BlackBerry Link and still nothing. I don't know what to do other than returning it.

 

Developer: I am a developer and have a dev alpha, i have downloaded the autoloader to make updates to my dev alpha. I am wondering if it would be safe to connect my Z10 to my computer and run the autoloader. I know the dev alpha's don't have the latest update for BlackBerry 10, so I am wondering if I did this will I also not have the latest update. Or, after installing the AutoLoader can I use software updater to get the latest OS? 

 

Can someone help me quick, I have meetings today and need to be able to communicate with people.

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JSanders
Posts: 85,155
Likes: 23,027
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: !!!My New Z10 turned off and Is NOT turning back on!!! URGENT

Plug it into a wall outlet charger (not your computer) and while connected, remove and reinsert the batttery.

 

Anything?




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Contributor
mrmartis
Posts: 33
Registered: ‎08-24-2012
My Device: BB9900, Playbook Wifi 32 GB, BB10 Dev Alpha
My Carrier: Bell

Re: !!!My New Z10 turned off and Is NOT turning back on!!! URGENT

Just tried it, that did nothing!

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JSanders
Posts: 85,155
Likes: 23,027
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: !!!My New Z10 turned off and Is NOT turning back on!!! URGENT

Leave it charging. You have the OEM wall outlet charger connected?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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Contributor
mrmartis
Posts: 33
Registered: ‎08-24-2012
My Device: BB9900, Playbook Wifi 32 GB, BB10 Dev Alpha
My Carrier: Bell

Re: !!!My New Z10 turned off and Is NOT turning back on!!! URGENT

Yes, its OEM's charger out of the Z10 box.

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JSanders
Posts: 85,155
Likes: 23,027
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: !!!My New Z10 turned off and Is NOT turning back on!!! URGENT

Make sure you connect the USB quickly and not plug it in slowly...

Article ID: KB33636 BlackBerry 10 smartphone does not display the charging indicator when plugged into a wall charger




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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Contributor
mrmartis
Posts: 33
Registered: ‎08-24-2012
My Device: BB9900, Playbook Wifi 32 GB, BB10 Dev Alpha
My Carrier: Bell

Re: !!!My New Z10 turned off and Is NOT turning back on!!! URGENT

Still nothing, is there anything else I can do?

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JSanders
Posts: 85,155
Likes: 23,027
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: !!!My New Z10 turned off and Is NOT turning back on!!! URGENT

What I'd do is continue to let it charge.

Remove and replace the battery after a couple of hours, or even press the top edge screen lock key for a few seconds.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
mrmartis
Posts: 33
Registered: ‎08-24-2012
My Device: BB9900, Playbook Wifi 32 GB, BB10 Dev Alpha
My Carrier: Bell

Re: !!!My New Z10 turned off and Is NOT turning back on!!! URGENT

Will do, and if all this doesn't work?

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Guru I
John_Clark
Posts: 15,627
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: !!!My New Z10 turned off and Is NOT turning back on!!! URGENT

It's new enough that I would contact Bell and see about a replacement. It's possible the software can be reloaded but it may have a problem.
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