07-18-2014 08:52 PM
I know there are similare topics in this forum but I couldn't find my soloution there,
Last night when I was sending text message by my Z10, I realized my last message hasn't been sent and even it didn't appear in my chat list. Tried many times to resending text message but the same problem, Then I restarted my phone with power key and it stucked at white blackberry logo and it didn't start. I removed the battery for awhile and pushed it but it didin't work. Also I pressed and hold up and down volume key and hold power key for about 2 minutes but nothing happened.
Please give me a solution without losting my informations,
I realized from other topics that I should update my os with autoloader but isn't any other way?
07-19-2014 12:46 PM
07-21-2014 03:55 AM
07-21-2014 09:56 AM
when my bb z10 got stuck ,when i tried to open musiq player ,then i restrat my device....after somtimes blackberry logo appears and loading processing...it does not completed till now also.....i tried somany times,i had waited one day full in charging....logo exist now also..can i restore my divice by connecting to the pc?any sollutions fir.my problem????
Hi and Welcome to the Community!
We cannot tell you what will work or not...all we can do is give you things to try, and when you do so you will discover if they work or not for your situation.
"Restore" is, technically, the restoration of your data to your device, and depends on you having previously taken a backup with which to now use as the source of restore. But, restore first depends on getting your device running properly. Given what you describe, my guess is that only an AutoLoader can possibly succeed at that. Refer:
After your device is again running correctly, then you can proceed with restoring your data to it.
Good luck and let us know!
07-21-2014 11:00 PM
Thank you for your feedback,
i forced to reinstall my os with an AutoLoader as you said, but i lost all of my informations. but fortunately i had a almost updated backup from my necessary documents,
Thanks again my friend
07-21-2014 11:15 PM