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BlackBerry® Z10

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Regular Contributor
Posts: 63
Registered: ‎08-19-2011
My Device: Torch 9800, Z10
My Carrier: EE

My Z10 died after being updated

I upgraded to the new software version, and today when sitting in my charging pod, it just stopped and nothing. Tried new batteris, cables, battery pulls, nada, zip.

Luckily I took out EE's insurance and I have another on the way to me tomorrow morning.. Smiley Sad

Forums Advisor III
Posts: 1,822
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: My Z10 died after being updated

Good day

Quick question here for you, do you still have the Z10 with you now?

Did you've this issue before you did the OS update?
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Regular Contributor
Posts: 63
Registered: ‎08-19-2011
My Device: Torch 9800, Z10
My Carrier: EE

Re: My Z10 died after being updated

Yes, for another 12 hours or so, until the courier arrives with my new one.

First time this has happened, though only had it for 2 or 3 months.

Not sure if the new update had anything to do with it, just a coincidence. The EE support person was happy that I tried most things, different batteries, cables, battery pull, etc and no go.

Cheers