11-15-2013 04:02 AM
I bought my Z10 in June 2013 at Reliance Digital Shop of Gurgaon and it was working fine after i switched using BB Link but 3 days ago I updated the OS with latest offering and then first my password keeper stop working and then from yesterday it stalled with BB logo on screen, i found no solution but only to reload the OS and I did it. Again the password keeper stoped working and asking the password again and again>> today again it stalled with BB logo and I tried to reload the OS again but this time it shows an error message and my Z10 is dead no responses at all.
Please help if at all anything is there the fun part is I am in Japan now and I have to send this stupid phone to India by EMS to get the warranty offer if anything they offer.
This will be my last BB unfortunately and what I guess even 1 billion US$ can't save RIM.
11-15-2013 04:21 AM
Hi and Welcome to the Community!
That is the first I've heard of this issue. You may need to reload the OS. Instructions are in the link below. However, you should probably give your carrier a call and ask to be escalated to BlackBerry Technical Support.
VIA | John_Clark
If it's still stuck then you could try an autoload instead, a good write up on how to do it is here.
VIA | BBSJdev
11-15-2013 12:37 PM
Thanks for your efforts, I have tried all those to reload the phone but as no power is there it says to reset my device by pressing power button for 10 sec which is not possible in no power state... and i am trying to d/l your file in normal browser it will take 5 hrs so i will see it tomorrow morning..
However thanks once again. I think i will better send this phone to india bb service center for a replacement if possible I think it has a hardware prob.
11-15-2013 12:52 PM
Good. I am help and forum