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BlackBerry® Z10

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New Member
Posts: 2
Registered: ‎11-15-2013
My Device: Z 10
My Carrier: Airtel

My Z10 is dead after latest OS update

Hi,

I bought my Z10 in June 2013 at Reliance Digital Shop of Gurgaon and it was working fine after i switched using BB Link but 3 days ago I updated the OS with latest offering and then first my password keeper stop working and then from yesterday it stalled with BB logo on screen, i found no solution but only to reload the OS and I did it. Again the password keeper stoped working and asking the password again and again>> today again it stalled with BB logo and I tried to reload the OS again but this time it shows an error message and my Z10 is dead no responses at all.

Please help if at all anything is there the fun part is I am in Japan now and I have to send this stupid phone to India by EMS to get the warranty offer if anything they offer.

This will be my last BB unfortunately and what I guess even 1 billion US$ can't save RIM.

Ciao

Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: My Z10 is dead after latest OS update

Hi and Welcome to the Community!

 


 

That is the first I've heard of this issue. You may need to reload the OS. Instructions are in the link below. However, you should probably give your carrier a call and ask to be escalated to BlackBerry Technical Support.

http://www.blackberry.com/btsc/KB33480

 

 

VIA | Elite II

http://supportforums.blackberry.com/t5/BlackBerry-Z10/Z10-stuck-on-start-up/td-p/2190227

 


 

If it's still stuck then you could try an autoload instead, a good write up on how to do it is here.

 

http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...

 

 

VIA | Developer

 

http://supportforums.blackberry.com/t5/BlackBerry-Z10/Z10-stuck-on-start-up/td-p/2190227

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New Member
Posts: 2
Registered: ‎11-15-2013
My Device: Z 10
My Carrier: Airtel

Re: My Z10 is dead after latest OS update

Hi there,

Thanks for your efforts, I have tried all those to reload the phone but as no power is there it says to reset my device by pressing power button for 10 sec which is not possible in no power state... and i am trying to d/l your file in normal browser it will take 5 hrs so i will see it tomorrow morning..

However thanks once again. I think i will better send this phone to india bb service center for a replacement if possible I think it has a hardware prob.

Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: My Z10 is dead after latest OS update

Good. I am help and forum

Thanks jchatterjee

_______________________________________________________________________________________________
Please thank those who help you by clicking the original button.
If your issue has been solved, please resolve it by marking "Accept as Solution"