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I recently downloaded new software but I didn't restart right away...I shut it off and plugged it in...it was dead the next day and it wouldn't load. It has a new blackberry symbol that loads to 100% but never goes past that symbol. When I click on it it just shows the percentage. I've turned it on and off and I took out the battery...nothing has worked! Please help! When I plug it in the light doesn't go on ...it did at first...and once I got to the first screen but there was no touch capabilities and it was frozen as well...I've never been able to get back to that screen since.
I downloaded a test version of the OS, and your situation was the same. I unplugged the battery is probably ten times. It resurrection boot up. So I re-downloaded the official version of the OS. And installed into the phone。now my z10 is ok.
It needed to have the battery in...but I was able to reset the blackberry. I thought I would lose everything but I do have most of my contacts...the software reloaded...everything else was lost. But at least I have a working device!