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BlackBerry® Z10

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slash
Posts: 1
Registered: ‎01-31-2011
My Device: Torch 9800
My Carrier: Bell

My Z10 went blacked out on me.

My Z10 went blacked out on me.Pressing the top button does not do anything

Its 1week old now.

Any clue ?

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Hall of Famer II
sdgardne
Posts: 47,316
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My Z10 went blacked out on me.

Hi and Welcome to the Community!

Remove battery -- wait 5 minutes -- insert battery -- wait for reboot (may have to hold top button until red light shows).

Otherwise, place on known good wall charger for at least 2 hours before trying anything.

Good luck!

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