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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎05-02-2013
My Device: Z10
My Carrier: Vodafone
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My new Z10 device shuts down on its own

I just bought a new Z10. the problem with device that it shuts down suddenly and I have to restart it. pl do let knw how can it be resolved?

Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: My new Z10 device shuts down on its own

What BlackBerry 10 OS are you currently running on the Z10?
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BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
New Contributor
Posts: 6
Registered: ‎04-25-2013
My Device: Z10
My Carrier: STC

Re: My new Z10 device shuts down on its own

Really annoying. I too have exactly the same problem. I hope there's some solution to this.

Kyd
New Contributor
Posts: 5
Registered: ‎05-06-2013
My Device: Blackberry z10
My Carrier: Telus

Re: My new Z10 device shuts down on its own

Mine reboots without touching it or anything....starting to piss my off......wish I had waited.....
Forums Advisor II
Posts: 861
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247
My Carrier: T-Mo USA

Re: My new Z10 device shuts down on its own

Well known issue, but the good news is it seems to have been sorted with the new OS update, coming soon.  I use the following work around:  When I get up in the morning I do a restart.  That seems to satisfy it for most of the day.  If going out at night, so another restart.  Now I am on T-Mo usa which seems to have a low incidence. 

New Contributor
Posts: 4
Registered: ‎05-02-2013
My Device: Z10
My Carrier: Vodafone

Re: My new Z10 device shuts down on its own

OS is BlackBerry 10
Kyd
New Contributor
Posts: 5
Registered: ‎05-06-2013
My Device: Blackberry z10
My Carrier: Telus

Re: My new Z10 device shuts down on its own

I am currently operating the latest - 10.0.10.85 and still same issue :smileysad:

Forums Advisor II
Posts: 861
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247
My Carrier: T-Mo USA

Re: My new Z10 device shuts down on its own

[ Edited ]

10.0.10.85 is the current official version.  A later version has been unofficially leaked and I believe has solved issue. 

New Contributor
Posts: 4
Registered: ‎05-02-2013
My Device: Z10
My Carrier: Vodafone

Re: My new Z10 device shuts down on its own

Hope it does...as for me problem persists
Kyd
New Contributor
Posts: 5
Registered: ‎05-06-2013
My Device: Blackberry z10
My Carrier: Telus

Re: My new Z10 device shuts down on its own

do you know when the next offical release is coming out?