02-08-2013 11:55 AM - edited 02-08-2013 11:57 AM
Please watch for them and and it is your chance to make a difference. Keep it professional and constructive.
Sorry for dividing this up into 3 posts. It was too hard to read as one huge Post.
02-08-2013 12:18 PM
02-08-2013 12:37 PM
mediabirdie, it's a community support forum, user-to-user... official support personnel rarely comment here.
02-08-2013 12:41 PM
how do we get the message to Blackberry for a response - there is little point in us talking to each other!!
well, that's why it's called a Community Support forum... it's user to user.
My bet is that RIM will comment when they have something to say.
And hey, I'm not defending the lack of any announcement.. just saying. I'm in this boat with you.
02-08-2013 12:57 PM
I've tried calling the support line but wound up in a place where I needed a code to progress! From what I gather on this support site, we've got no call-in line that doesn't require an account or a credit card, is this correct? On Tuesday (launch day here in Canada) I tweeted a question on the lack of BB10 to Outlook sync to the Twitter support account : @BlackBerryHelp
No reply to this question so I tweeted a follow up request to them today. I'm guessing they're pretty busy but I'm not sure if this issue is front & center. It may help elevate this problem, & create some added visibility, if anyone concerned about this problem tweets them too.
The support folk over at Telus are making a huge effort to try to help me, even if it's with 3rd party solutions & suggestions for fixes that are outside their control. They don't appear to have any more insight on why the sync feature was taken away, or what might happen going forward, than we do. Again, I'm hoping the density of support calls on this topic will bring it to the top of the carriers lists too so that they may provide that feedback.
I really do like the look & feel of the Z10, the keyboard gets better every day but even lightly exploring the Google & Outlook.com workaround "solutions" make me shudder. I'm now in my 4th day of ownership & still don't have my contacts on board. It wasn't broke before but it all sure needs fixin' now!
02-08-2013 01:21 PM
I called them and they even had a higher level tech call me back. The actual service was great if I take the fact they did not have an immediate solution to my Outlook sync issue.
I had posted details of this conversation in another Outlook Topic yesterday. I can copy into here if need be.
If you want them to know, Call. I called the Ontario office. They did want me to call my Service provider, but when I insisted I wanted to talk to the Front end of the horse , they were all to kind to oblige.
Let me know if you cannot find the other posts and I will repost. but you need to call.
02-08-2013 01:26 PM
I don't know If we share this forum with the US, this topic will be a HOT one when they launch there , loooook out.
02-08-2013 01:28 PM