06-09-2013 11:06 AM
06-09-2013 02:30 PM
06-09-2013 08:05 PM
I agree, in fact, that is why I purchased my Z10 in the first place because I was tired of using Companion Link iwht my old android. Technical support told me that it is being worked and I remember seeing somewhere that it will be in the next update for BlackBerry Link coming soon.
06-09-2013 10:23 PM - edited 06-09-2013 10:28 PM
I agree with the disappointment, frustration, even outrage, at how this has all been handled. Hate to repeat myself, but totally unjustifiable what BBRY has done to loyal users who stuck it out over the years, not to let them know this piece of the ecosystem would be missing. Unbelievable.
I've been extremely fortunate in that I've been able to get Outlook to Sync.
I'm using a Z10 via AT&T. I currently am using BB 10 OS v 10.0.10.116. My Z10 says there are no "updates" to this. (I suspect this is why I can't see "Skype" in BB World). I recently downloaded BB Link that was just released. I did not receive any notification it was available, other than "buzz" that it was out. I went to the BBRY web site and downloaded it. (for what it's worth, I did not uninstall my old BB Desktop Manager as I wasn't sure I wouldn't be downgrading back to my Torch). The BB Link version I have is 188.8.131.52.
A couple of points I noted along the way in syncing.
1) I started with a clean "wipe" of contacts and calendar
2) I have many many contacts. I went through Outlook and "cleaned" them up manually for the usual random data entry errors
3) I'm not advocating it, but as I've mentioned before I've used "PIM Backup and Restore" to wipe my Z10 of old data. This is not the only way to do it, but it's what I did (from mucked up data transfers with PC Outlook Sync 3rd party product that never worked for me).
4) Initially I did a 1 way sync TO the Z10. Granted I have many many contacts from years of entering names and no "spring cleaning", upwards of 2000 contacts. The process of the 1 way sync took over 1/2 hour.
5) After backing up Outlook, (and also doing a sync to my iPhone 5 via iTunes in case of disaster, as I used both in tandem), I then did a two-way sync.
6) The first time I did a two way sync it took a LONG time, 20 to 25 minutes. It seemed like it took FOREVER. It has since gone faster. I have absolutely no idea why. My laptop is running Vista (yes, believe it or not), and is 3 to 4 years old, so if this is processor dependent on the computer, that could be part of the reason.
7) What was NOT obvious during the two way sync was that I learned I had to left click on the lower left hand corner of the BB Link window on the tab that listed my Z10 (the other tab being my laptop). I can't tell you at what point this is, as I left clicked on the "up" arrow to the right of the Z10 tab a few times to see what the heck was going on.
8) Finally, one of the left clicks informed me that BB Link was preparing a "preview" of the data sync. When it finally gave me this option, I clicked on it and a window opened informing me that certain events on my Z10 older than 30 days would be deleted. Had I not given the "OK" for this, I'm not sure the calendar sync would have worked. In fact, I think the first time I tried the 2way sync it did not work, and I only saw contact transfers. For me this was a key step in making the 2way sync work
9) I've since been doing a few 2way syncs and all seems to be going OK for calendar and contacts
10) I have not been able to sync tasks/notes. I read a note last week that BBRY made a conscious decision not to include this functionality via USB. I hope it's inaccurate and will post a link if I can find it.
Overall, I'm glad this is working now, and will share any other details I can find that may help others.
If all else fails, iPhone 5 will sync no problem USB. What happens with the new version that will be announced for the iOS platform??? Well, as we all know, it's impossible to tell what will be thrown at us next.
If the NSA issue, Google, Microsoft, etc hacking issue did nothing else, it reinforced the concept that what goes in the cloud stays in the cloud, so it stands to reason to offer USB direct sync. May not protect from NSA, but at least it is a more cautious approach, for all the folks who think the "cloud" is a nice fluffy place to hang out.
06-09-2013 10:41 PM
Dear MPF94025 ,
This was a very valuable piece of information you just shared with us. Kudos for giving it a try befre you upgraded to OS 10.1!
I am in exactly the same boots (ATT, 10.0.10.116 OS, BB Link 184.108.40.206).
Were you able to sync your native Calendar? Apparently, the software is unable to sync that.
I also did an experiment. Downloaded the Third Party App today from bb10outlooksync.com. I was unable to find any usable review about it ut I couldn't believe they would keep offering the software for sale if it did not work at all.
They also released some updates and FAQs. So after I carefully backed up my Outlook 10 file and by Z10, I followed the instructions word by word... and it worked perfectly. Even the notes were synced into a new folder of the Remember App called Deja Office. But my Contacts and native Calendar synced absolutely perfectly.
I intentionally did not wipe out my Z10 contacts or calendar to see if its can truly keep the newer entries and it DID! It took about 1/2 hour but they mention that it takes 1-2 seconds per entry and I had about 800 contacts (plus a lot more new on the Z10). I have not used Outlook since March 22, since I was unable to sync anyways, just backed up my Z10 fequently.
I will keep syncing my phone and if it keeps working I just buy the software (just using free evaluation period). Just the ability to sync my memos worth the money.
06-10-2013 01:56 AM
andalex, thanks for your comments.
I have to say I purchased BB 10 PC Outlook Sync and spent a month trying to get it to work via direct USB sync. I tried many, many times, and found multiple missing contacts and partial calendar sync. Maybe my mistake was purchasing it and not using the trial version!
I understand they are part of the same company that offers Deja Office, which is a cloud based sync system. So I guess I would just ask if the sync you're doing is totally USB or is it via their servers, which they state are encrypted?
If you have any step by step tips for how to make PC Outlook Sync work, I'd very much appreciate it and it may work for others as well. I did have the opportunity for speaking with tech support for that product, and they were able to replicate some of the errors I was seeing (duplicate entries, contact information that got shared by different contacts, etc. Were never quite able to get it worked out. They suggested I try the parter Companion Link product, but it would have meant doing sync via the web. So, would definitely value step by step. It would be great to have another sync mechanism, esp since I've already purchased the darn thing (I was trusting it would work....)
I've also been able to get the Z10 to sync new data back to Outlook, and yes I just use 1 main, native calendar in Outlook and on Z10. The key was following that darn tag on the BB Link screen, watch the spinning wheel, and mousing over it from time to time to see what was going on. It was the only way I found out it was waiting for me at some point to "accept" the changes it was making. If I did not do that I think it is programmed to abort, or freeze. BBRY needs to put a popup window in the next iteration so that an unsuspecting user doesn't waste time wondering why it's not working, etc
06-10-2013 03:31 AM