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BlackBerry® Z10

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New Contributor
IanCummer
Posts: 4
Registered: ‎04-06-2013
My Device: Z10 STL100-3
My Carrier: MTS

New Z10 will not setup email address

Just purchased 2 new Z10 and they will not setup our email addresses; using Network Solutions as our Web supplier.

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JSanders
Posts: 82,865
Likes: 22,680
Solutions: 5,839
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New Z10 will not setup email address

Ok. What error or on what way does it fail?




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New Contributor
IanCummer
Posts: 4
Registered: ‎04-06-2013
My Device: Z10 STL100-3
My Carrier: MTS

Re: New Z10 will not setup email address

When we try to setup our company email address it keeps requesting for the server id. We setup our MTS webmail address with no issues

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New Contributor
IanCummer
Posts: 4
Registered: ‎04-06-2013
My Device: Z10 STL100-3
My Carrier: MTS

Re: New Z10 will not setup email address

Just tried again; had to use the advanced system. It asks for the server address.

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New Contributor
jchristie69
Posts: 9
Registered: ‎04-03-2013
My Device: BB Z10

Re: New Z10 will not setup email address

Doe syour email address have a hyphen "-" on the RHS of the @ ?
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New Contributor
IanCummer
Posts: 4
Registered: ‎04-06-2013
My Device: Z10 STL100-3
My Carrier: MTS

Re: New Z10 will not setup email address

Sorry no nyphen, I spoke to Network Solutions last night again and they are waiting on a program update from Black Berry. I think very strongly @ returning the phone and getting a Samsung. Terrible launch for BB.

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JSanders
Posts: 82,865
Likes: 22,680
Solutions: 5,839
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New Z10 will not setup email address

Great launch so far, sales reported beyond stated expectations.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Member
kkhalifeh
Posts: 3
Registered: ‎06-19-2013
My Device: Q10
My Carrier: Zain

Re: New Z10 will not setup email address

[ Edited ]

jchristie69 wrote:
Doe syour email address have a hyphen "-" on the RHS of the @ ?


I have the same problem with setting up my Network Solutions email - and my email has a hyphen on the RHS of the @...what is the solution for that?

 

Thanks

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New Member
kkhalifeh
Posts: 3
Registered: ‎06-19-2013
My Device: Q10
My Carrier: Zain

Re: New Z10 will not setup email address

I am having the same problem and my email has a hyphen...

do you know of a solution?

Many thanks
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JSanders
Posts: 82,865
Likes: 22,680
Solutions: 5,839
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New Z10 will not setup email address

kkhalifeh, when you enter the email setup, choose the advanced options and attempt the mail setup.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.