BlackBerry® Z10

[Fire69Mark]

I have changed my Z10 twice in two weeks (different problems with each phone, but to be expected..new OS etc, and I love the phone). Problem is:

I now have three phones on my Blackberry Link on my PC (but in reality only one!!).

I cannot seem to remove them?? When I click the link to 'Remove Device' it comes up with the message....

Device associated with Blackberry ID

BLACKBERRY-(PIN Number of phones) cannot be removed as it is associated with the current BlackBerry ID. To remove the BlackBerry ID association go to www.blackberry.com/bbid

Well I have tried everything that I can see on that site to no avail :     smileysad:

How can I delete these two other Z10's without affecting my new (3rd) Z10...Please Help as I am slowly losing it 

[JSanders Resident Expert]

If you login to the protect.blackberry.com website, can you remove those other devices?

[Fire69Mark]

Thanks for the really prompt response. I'm not sure I will have a look in a moment as I have just been told that I cannot set up an o2 (UK) e-mail account on my Z10???? After I bought it from them!!!! so am in discussions with them at moment!!!!

[Fire69Mark]

Just tried and no I cannot remove them from there, it just showing my new device?????

[JSanders Resident Expert]

Ok.

Have you tried deleting the Link software on your PC and reinstalling?

[Fire69Mark]

Yeah was thinking of doing that but not sure if that would work. However, now you have mentioned it as well then I will definitely do it now. Thanks once again

[Fire69Mark]

No it has not deleted the returned phones 

I still have the three phones in the link..........................am at a loss as to what to do now

[JSanders Resident Expert]

Why not call your tech support and an escalation to Blackberry tech support and get this worked out.

When you first connect to your PC, in the Blackberry device manager settings (look in your TASK bar at the bottom of the PC screen) does it show only the new device connected?

[Fire69Mark]

Sorry J Sanders, but totally new to BlackBerry, and you may have to explain a couple of things:
My tech support? (service provider I take it?, not sure if they can help)
BlackBerry Tech support.....how?

Haven't connected it yet, wanted to try and get rid of the other two first, just in case there is a crossover of things...and I REALLY don't want to take this one back!!!

[JSanders Resident Expert]

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Fire69Mark wrote:
Sorry J Sanders, but totally new to BlackBerry, and you may have to explain a couple of things:
My tech support? (service provider I take it?, not sure if they can help)
BlackBerry Tech support.....how?

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Yes, your mobile provider is your carrier is your network provider is the SIM card you have in the device.

Would that be O2 as you have listed in your profile in this forum?

Call O2.