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New Contributor
ga100n
Posts: 4
Registered: ‎05-23-2013
My Device: Z10

New contact add to Z10 is in "Suggested Contacts" in Exchange ?!?

Hi

when i add new contact in Z10, they synchronized with server (Exchange 2010 without BES) to "Suggested Contacts" folder. Not in main folder Contacts.

Is that correctly ?

Thanks

Jakub
CZ

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BlackBerry Technical Advisor (Retired)
WheresWaldo
Posts: 42
Registered: ‎05-17-2013
My Device: Z10 9800 9900

Re: New contact add to Z10 is in "Suggested Contacts" in Exchange ?!?

Hey ga100n,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question. Can you please provide some more information so we can investigate your issue.

 

- Is this issue occurring with other users within your environment?

- Does this happen with every contact added or specific contacts?

- If a contact is created within you Outlook Program, is the contact successfully added to the BlackBerry Z10 Smartphone?

 

I look forward to your reply.

 

Cheers

 

-WW

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Member
ga1000n
Posts: 1
Registered: ‎05-24-2013
My Device: Z10

Re: New contact add to Z10 is in "Suggested Contacts" in Exchange ?!?

[ Edited ]

Hi,

this problem have other user. They is in another infrastructure with the same settings (activesync/Exchange2010)

Every contacts created in Z10 is in Suggested contacts, not in main folder Contacts in Exchange server

Contacts created in Outlook was added to the Z10 without problem.

Jakub
CZ

 

Z10 - STL 100-1/10.1.0.273

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BlackBerry Technical Advisor (Retired)
WheresWaldo
Posts: 42
Registered: ‎05-17-2013
My Device: Z10 9800 9900

Re: New contact add to Z10 is in "Suggested Contacts" in Exchange ?!?

Thanks for the reply ga1000n! This may be an individual setting within your Microsoft Outlook 2010. I have included some steps below:

 

File -> Options -> Contacts


Check if the below setting is selected.

 

“Automatically create Outlook contacts for recipients that do not belong to an Outlook Address Book”.

 

If this is selected, you can remove the check mark and save if applicable.


Test this solution by creating a contact on your BlackBerry Z10 Smartphone. Check in Microsoft Outlook 2010 contacts folder to ensure the contact was added to the main contacts folder instead of the suggested contacts folder.

 

Let me know if this works.

 

Cheers

-WW

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Contributor
ga100n
Posts: 4
Registered: ‎05-23-2013
My Device: Z10

Re: New contact add to Z10 is in "Suggested Contacts" in Exchange ?!?

Hi,

 

unfortunately this not working.

New contact added in Z10 is still in Suggested Contacts. Today i try use remote search ( in Z10) for searching my colegue and when i find them and added to the contacts, they was find in Suggested contact

 

 

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BlackBerry Technical Advisor (Retired)
WheresWaldo
Posts: 42
Registered: ‎05-17-2013
My Device: Z10 9800 9900

Re: New contact add to Z10 is in "Suggested Contacts" in Exchange ?!?

Hey ga100n,

Welcome to the BlackBerry Support Community Forums.

Thanks for the update. I am including an article that speaks about the configuration of the "Suggested Contacts" within Microsoft Outlook.  This may be something to provide to your IT Administrator to check your mailbox configurations:

 

Article Title:How to enable wireless synchronization of Suggested Contacts

Article Number: KB29653
Link: http://www.blackberry.com/btsc/KB29653

 

 

Let us know if this assisted with the settings.

 

Cheers

-WW

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Contributor
ga100n
Posts: 4
Registered: ‎05-23-2013
My Device: Z10

Re: New contact add to Z10 is in "Suggested Contacts" in Exchange ?!?

Hey WW,

 

this article is not will works, because i am not connected throught BES10. Iam connected directly via activesync in my Z10 to Exchange 2010. And this article is for BlackBerry 6 to 7.1, not for Z10 !

 

Jakub

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BlackBerry Technical Advisor (Retired)
WheresWaldo
Posts: 42
Registered: ‎05-17-2013
My Device: Z10 9800 9900

Re: New contact add to Z10 is in "Suggested Contacts" in Exchange ?!?

Hey ga100n,

Thank you for the comment. Although the article provided mostly speaks to other device versions that use a BlackBerry Enterprise Server, the link at the bottom of the article is for Microsoft, and information regarding the "Suggested Contacts" page. Since this is a Microsoft Outlook option,  to change the functionality options will be on the mail platform itself, within Microsoft Outlook.

 

http://office.microsoft.com/en-gb/outlook-help/automatically-add-contacts-for-everyone-that-you-send...

 

Let us know if this is helpful,

 

Cheers

 

 

-WW

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Contributor
ga100n
Posts: 4
Registered: ‎05-23-2013
My Device: Z10

Re: New contact add to Z10 is in "Suggested Contacts" in Exchange ?!?

[ Edited ]

Hey WW,

 

this is no working solution. It was tested in 2 separately infrastructure with 2 users.

 

 it ! :No:

 

Jakub

 

Mod Edit: Edited content to comply with Community Guidelines and Terms and Conditions of Use.

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