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BlackBerry® Z10

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Contributor
johnyone
Posts: 19
Registered: ‎01-21-2009
My Device: Bold, Torch 9800, Z10

New email/ text message icon

When new texts or emails received the notification LED flashes for a few minutes and an asterix appears above the appropriate envelope on the lock screen. However this asterisk also seems to dissapear after a few minutes so if the LED is not seen flashing and the asterisk has dissapeared the phone has to be unlocked to check messages - quite a bind as I use a password. This is a recent phenomena which the latest update seems to have made worse. Any advice appreciated.
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Hall of Famer II
sdgardne
Posts: 48,530
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: New email/ text message icon

Hello,

Please clarify, you have posted in the Z10 section of this site, your profile says "Torch 9800", and your actual post does not make any mention of any specific device. Please provide your specific device model number as well as specific OS level so that we can be sure you receive the proper attention:

  • KB23393 How to check the model number and version of the operating system on a BlackBerry smartphone

Thanks and let us know!


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Contributor
johnyone
Posts: 19
Registered: ‎01-21-2009
My Device: Bold, Torch 9800, Z10

Re: New email/ text message icon

Phone - Z10 Model STL 100-2 Current software release 10.1.0.4181. Hope that enables someone to help. Originally the asterisk against the email/text icon remained untill the Hub view was opened, now they generally just dissapeare after a few mins. Although a new text or email may be waiting for me there is nothing to indicate that this is the case. Frustrating!
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