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BlackBerry® Z10

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New Member
swirly999
Posts: 1
Registered: ‎05-17-2013
My Device: z10
My Carrier: Verizon

No New Voicemail Notification

[ Edited ]

I have the blackberry z10 and it doesn't display the voicemail icon or let me know in the BB hub when I have a new voicemail. I read somewhere that this issue might be related to night mode so I reset the phone and stopped using that but no luck. I also went into my voicemail settings to make sure message waiting indicator was on and it indeed was. I looked back to see if anyone else is having this issue and I see a lot of people who can't make the icon go away but I am not able to make it show up.

 

Would love any help.

 

My service provider is verizon.

 

Thanks,

Scott 

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: No New Voicemail Notification

Hello Scott and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having an issue with your Voice Mail indicator.

 

Since Voice Mail is a carrier controlled feature, it's advised you call your service provider, in the case Verizon, to further investigate.

 

Thanks!

-HMthePirate

 

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New Contributor
eglegal
Posts: 2
Registered: ‎09-09-2013
My Device: Z10
My Carrier: bmobile

Re: No New Voicemail Notification

I have the same issue.  I have been to my service provider and they say it is a problem with the handset. 

 

eglegal.

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: No New Voicemail Notification

did you completely set up the new voice mail? it wont work until you do.

 




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New Contributor
eglegal
Posts: 2
Registered: ‎09-09-2013
My Device: Z10
My Carrier: bmobile

Re: No New Voicemail Notification

Thanks for your reply knottyrope. I did set up voicemail when I got the phone and I was getting notifications in the hub. Then after I updated I stopped getting the notifications. I don't know if its related to that but that's the only change I made.
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New Member
bb63
Posts: 1
Registered: ‎04-28-2014
My Device: Blackberry Z10
My Carrier: AT&T

Re: No New Voicemail Notification

I am having this same problem: I downloaded a software update last week and started using the bedside mode at about the same time, then realized today that I have not been getting new voicemail notifications since then. I tried restarting the phone a few minutes ago (and haven't engaged bedside mode sinc) but that did not fix the problem - still not getting a new voicemail notification.

 

Did you end up resolving this issue? If so, how?

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New Member
Denny_Crane
Posts: 1
Registered: a month ago
My Device: Q10
My Carrier: TELUS

Re: No New Voicemail Notification

[ Edited ]

Wasn't working for me either. Went here:

 

HUB > Settings > HUB Management > Voicemail > Show in HUB Only

 

I had it as Show in both which I assumed would include the HUB. Guess not. HUB Only seems to have solved my problem.

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New Member
jettaa2vr6
Posts: 1
Registered: a month ago
My Device: BBZ10
My Carrier: Rogers

Re: No New Voicemail Notification

Hi Everyone,

you have to go in VM options and activate VM notification.

1- option #4

2- option #1

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