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BlackBerry® Z10

New Member
Posts: 1
Registered: ‎05-17-2013
My Device: z10

No New Voicemail Notification

[ Edited ]

I have the blackberry z10 and it doesn't display the voicemail icon or let me know in the BB hub when I have a new voicemail. I read somewhere that this issue might be related to night mode so I reset the phone and stopped using that but no luck. I also went into my voicemail settings to make sure message waiting indicator was on and it indeed was. I looked back to see if anyone else is having this issue and I see a lot of people who can't make the icon go away but I am not able to make it show up.


Would love any help.


My service provider is verizon.




Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: No New Voicemail Notification

Hello Scott and welcome to the BlackBerry Support Community Forums.


Sorry to hear you're having an issue with your Voice Mail indicator.


Since Voice Mail is a carrier controlled feature, it's advised you call your service provider, in the case Verizon, to further investigate.





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New Contributor
Posts: 2
Registered: ‎09-09-2013
My Device: Z10

Re: No New Voicemail Notification

I have the same issue.  I have been to my service provider and they say it is a problem with the handset. 



Guru III
Posts: 30,916
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: No New Voicemail Notification

did you completely set up the new voice mail? it wont work until you do.


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New Contributor
Posts: 2
Registered: ‎09-09-2013
My Device: Z10

Re: No New Voicemail Notification

Thanks for your reply knottyrope. I did set up voicemail when I got the phone and I was getting notifications in the hub. Then after I updated I stopped getting the notifications. I don't know if its related to that but that's the only change I made.
New Member
Posts: 1
Registered: ‎04-28-2014
My Device: Blackberry Z10

Re: No New Voicemail Notification

I am having this same problem: I downloaded a software update last week and started using the bedside mode at about the same time, then realized today that I have not been getting new voicemail notifications since then. I tried restarting the phone a few minutes ago (and haven't engaged bedside mode sinc) but that did not fix the problem - still not getting a new voicemail notification.


Did you end up resolving this issue? If so, how?

New Member
Posts: 1
Registered: ‎06-12-2014
My Device: Q10

Re: No New Voicemail Notification

[ Edited ]

Wasn't working for me either. Went here:


HUB > Settings > HUB Management > Voicemail > Show in HUB Only


I had it as Show in both which I assumed would include the HUB. Guess not. HUB Only seems to have solved my problem.

New Member
Posts: 1
Registered: ‎06-12-2014
My Device: BBZ10

Re: No New Voicemail Notification

Hi Everyone,

you have to go in VM options and activate VM notification.

1- option #4

2- option #1

Regular Contributor
Posts: 97
Registered: ‎09-23-2008
My Device: Z30 BES 10

Re: No New Voicemail Notification

I just realized that both our new Z30's were not receiving any voice mails.


I needed to set up a Visual Voice Mail code in order to receive Voice Mail notification. What was odd is I kept getting a pop up window asking for my Visual Voice Mail numeric password - I don't have a voice mail numeric password. 


I went ahead and called Voice Mail and went into administrative options and "changed" (thankfully it didn't prompt me for my current password because as I mentioned I have never had one.)  After setting up the numeric password on the phone the BlackBerry prompted me to enter it in (a pop up window appears asking for the Visual Voice Mail Password.) I entered the new numeric code in and now we are both (I did this for both devices) receiving Voice Mail notifications. 


We are both on AT&T