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BlackBerry® Z10

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New Contributor
achambers
Posts: 9
Registered: ‎11-19-2010
My Device: Z10

No connectivity with certain Apps... please help

I'm loving the z10 and many of the apps.  However, recently, I can't load certain apps that were working fine before. 

 

For example, the songza app keeps "waiting for connection".  Word hero says "no connenction, unable to play"

 

8tracks also does not work.

 

Previously, all these apps were working great on wifi and on the regular network.  Other apps, like globe and mail, cbc, thescore all are working.

 

Please help!

Hall of Famer II
sdgardne
Posts: 48,786
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: No connectivity with certain Apps... please help

Hello!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 

You also might try:

  • KB00510 How to register a BlackBerry smartphone with the wireless network

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
achambers
Posts: 9
Registered: ‎11-19-2010
My Device: Z10

Re: No connectivity with certain Apps... please help

Thanks for your suggestion.  I tried both and unfortunately they didn't work. 

 

I also tried uninstalling the apps that weren't working and re-installing them, that didn't work either.  It's weird that some basic apps work and some others don't. 

 

I'll keep trying different things, but if anyone knows how to fix this, I'm stummped. 

 

Hall of Famer II
sdgardne
Posts: 48,786
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: No connectivity with certain Apps... please help

You might try contacting the developer for formal support. As well as your mobile service provider.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
achambers
Posts: 9
Registered: ‎11-19-2010
My Device: Z10

Re: No connectivity with certain Apps... please help

I've called my carrier and sent emails to the developers, but it seems weird to me that more than one app is having this issue.  My initial guess is that its just a setting that got changed that affects an apps ability to connect via wifi, but I have no idea what it is and it's very frustrating. 

 

I'm running out of ideas...

 

Trusted Contributor
LuayS
Posts: 104
Registered: ‎06-06-2011
My Device: BlackBerry Bold 9700 // BlackBerry Playbook

Re: No connectivity with certain Apps... please help

I have the exact same issue.

 

Songza/8Tracks/Waze all do not work.

 

I've tried everything. 

 

It's extremely annoying, I've contacted the devs and they don't know what the problem is either.

 

It fails to work on WiFi and on the Rogers network. Any help would be great.

New Contributor
achambers
Posts: 9
Registered: ‎11-19-2010
My Device: Z10

Re: No connectivity with certain Apps... please help

I still have had no success.  At least there are others experiencing the same issue.

 

The apps that stopped working for me are:

-  8 Tracks

-  Songza

-  Wordhero

 

I think it may have occured after I did the last update.  I'm running OS 10.0.10.85

 

Is it possible that another app is somehow blocking wifi/internet access?  Although, it seems weird that other apps work fine and these don't.