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BlackBerry® Z10

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New Contributor
Mushonto
Posts: 5
Registered: ‎07-06-2013
My Device: Z10
My Carrier: MTN

No hearing on new blackberry Z10

Every time i make or receive a call, the other person can not hear my voice on my new Z10. what could be the problem?

 

Clive 

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BlackBerry Technical Advisor (Retired)
Sawks
Posts: 48
Registered: ‎05-16-2013
My Device: Z10 / 9900 / 9800
My Carrier: Rogers

Re: No hearing on new blackberry Z10

Hey Mushonto.

Welcome to the BlackBerry Support Community Forums.

 

It is possible this is may be caused due to a hardware failure. However to clarify if this is a hardware or software failure, try to replicate the same symptoms using other applications that utilize the voice input functionality of the BlackBerry.

 

For example, do other applications such taking a video, sending a voice note via BBM, or using the Voice Control application properly record your voice or sounds? If not, this could be caused due to a hardware failure of the microphone.

 

If all other applications function properly and only the Phone application is affected, you could try resetting the BlackBerry Z10 Smartphone, check the Software Updates and make sure the BlackBerry Z10 Smartphone is up to date, or as a last resort you could backup the BlackBerry Z10 Smartphone and reload the software.

 

Hopefully this helps diagnose the root cause to clarify if this is a hardware or software fault.

 

Cheers.

-Sawks





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Contributor
AnitaDas
Posts: 17
Registered: ‎07-10-2013
My Device: Dev Alpha B
My Carrier: Unlocked

Re: No hearing on new blackberry Z10

Try using the voice recorder. If it does not work then it must be a hardware failure. Claim warranty.
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Contributor
dschinghis
Posts: 10
Registered: ‎06-18-2013
My Device: Z10
My Carrier: Kabel Deutschland

Re: No hearing on new blackberry Z10

I have exactly the same problem. 

After I updated OS to 10.1 people stopped hearing me

It looks like the problem is related to internal mic because when I switch to loudspeaker everything starts to work fine.

I experience the same problem with Skype.

So, it must be the the control of internal microphone

 

 

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New Contributor
Mushonto
Posts: 5
Registered: ‎07-06-2013
My Device: Z10
My Carrier: MTN

Re: No hearing on new blackberry Z10

Thanks. I tried voice recorder but it won't recognise any instruction(sound).i guess it's a hardware problem.

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New Contributor
Mushonto
Posts: 5
Registered: ‎07-06-2013
My Device: Z10
My Carrier: MTN

Re: No hearing on new blackberry Z10

Thanks.recorder is not recognising any sound,must be a hardware Problem.
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Contributor
dschinghis
Posts: 10
Registered: ‎06-18-2013
My Device: Z10
My Carrier: Kabel Deutschland

Re: No hearing on new blackberry Z10

Can you try to enable loudspeaker while in the call ?

 

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New Member
Zerocool_21
Posts: 1
Registered: ‎07-16-2013
My Device: Blackberry Z10
My Carrier: 02

Re: No hearing on new blackberry Z10

I have the same problem, i have got new z10 a week ago, it was all good and now callers can't hear me at all, its strange as it works some times and always works when on speaker phone..

 

so don't know if this is hardware issue as it still works some times

 

can any one please help..

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