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BlackBerry® Z10

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Forums Advisor III
fyip
Posts: 2,019
Registered: ‎10-26-2013
My Device: Z10

Re: Not able to install 10.2 update

At this point I think you should call your carrier and ask them to reset your SIM card and tell them about your issue.
Contributor
sheerish
Posts: 12
Registered: ‎10-29-2013
My Device: z10

Re: Not able to install 10.2 update

I dont think this is related to carrier as it shows me update. Its related to os issue and that is also related to installation.
Forums Advisor III
fyip
Posts: 2,019
Registered: ‎10-26-2013
My Device: Z10

Re: Not able to install 10.2 update

[ Edited ]

ok you asked these are your words

Is this related to carrier specific update. I am using Airtel in maharashtra ....

Contributor
sheerish
Posts: 12
Registered: ‎10-29-2013
My Device: z10

Re: Not able to install 10.2 update

Many user facing this problem still no solution available. If u need i can provide u sreenshot for error..
New Member
coolsaai
Posts: 1
Registered: ‎11-07-2013
My Device: z10

Re: Not able to install 10.2 update

I'm also have the same problem....did u get the update
Contributor
sheerish
Posts: 12
Registered: ‎10-29-2013
My Device: z10

Re: Not able to install 10.2 update

Yes I got the update. Before updating phone over wifi plzz make sure there should be no firewall in the network. If you are updating over office network if may face this type of issue. generally this error occurs if IP is dynamic. Try update over different WIFI network. Please let me know.

Thanks