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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎04-05-2014
My Device: Z10
My Carrier: Vodafone

Not connecting to internet

Hi, we have 2x Z10's that stopped connecting to the web at about the same time, i cant get any websites and my emails have lost their server connection but both the mobile network and wi-fi show as connected.  I can recieve and make calls and BBM is working. I have tried it on 2 different wi-fi networks. It just comes up that server returned nothing.

 

Any ideas please?

New Contributor
Posts: 9
Registered: ‎04-05-2014
My Device: z10
My Carrier: fido

Re: Not connecting to internet

hey, I'm a little confused..are you saying that your data service is not working or WIFI?

 

and have you try to reboot the phone? or any troubleshooting that you have already done so.

"BlackBerry: For Getting Things Done (TM)"
New Contributor
Posts: 2
Registered: ‎04-05-2014
My Device: Z10
My Carrier: Vodafone

Re: Not connecting to internet

Okay ignore wi-fi thats working, is the brower and email server i cant get access to.  The maps app works.  It just comes up with server returned nothing or cannot conect to server when you try to connect to a website or email server.

 

I've tried turning it off and removing the battery making no difference. 

 

Does that help?! 

Highlighted
New Contributor
Posts: 9
Registered: ‎04-05-2014
My Device: z10
My Carrier: fido

Re: Not connecting to internet

Alright, now that are much clearer Smiley Happy

 

If everything is working on wifi then i don't think there is an issue with your phone.
I see that you are on vodafone. So have you been playing around with the APN settings?

 

I found this link for you and it might help

 

http://forums.crackberry.com/blackberry-z10-f254/z10-vodafone-uk-tip-770347/

Please give it a try.

 

Also, which OS version are you running.

"BlackBerry: For Getting Things Done (TM)"
Contributor
Posts: 12
Registered: ‎04-10-2014
My Device: Z3
My Carrier: Airtel

Re: Not connecting to internet

goto to setting>about>network tap on dots at the bottom right and tap on register to blackberry.