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BlackBerry® Z10

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New Contributor
ashok2067
Posts: 6
Registered: ‎03-04-2013
My Device: Blackberry Z10

Not sync addresses

Hi ,

 

need urgent help

 

Blackberry z 10 configured with Active Sync but address book is Not updating and Not sync with outlook online can you help me out the same and same configuration with another users he able to sync the address book

 

looking for help

 

Thanks Ashok

Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Not sync addresses

[ Edited ]

Hey ashok2067,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

This could be caused by a permission related issue, I would suggest following these steps:

 

  1. Open Active Directory Users and Computers.
  2. On the menu at the top of the console, click View > Advanced Features.
  3. Locate and right-click the mailbox account in the console, and then click Properties.
  4. Click the Security tab.
  5. Click Advanced.
  6. Make sure that the check box for Allow inheritable permissions from the parent to propagate to this object and all child objects is selected.

If the user was or is a member of a protected group inheritance may automatically be disabled. After inheritance is enabled it is required to re-authenticate the configured account.

 

Let me know if the issue still persists.

 

Cheers.


-ViciousFerret


 


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New Contributor
ashok2067
Posts: 6
Registered: ‎03-04-2013
My Device: Blackberry Z10

Re: Not sync addresses

Thanks for your  tips but the suggested setting is perfect and allowed the inherit check box as well

 

same user has another Blackberry torch mobile which was connected with wi-fi and all the thigns updated only issue with z 10 and contact is not sync

 

Thanks Ashok

New Contributor
ashok2067
Posts: 6
Registered: ‎03-04-2013
My Device: Blackberry Z10

Re: Not sync addresses

waiting for your reply