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BlackBerry® Z10

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Contributor
Posts: 23
Registered: ‎08-10-2014
My Device: blacberry Z10
My Carrier: blacberry
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Now the battery problem is irritating me....

Now my BlackBerry z10 mobile which I've bought a one and a half month ago.... is irritating me like anything. this phone is turning of at 50% of battery.... please give me a solution for this problem.....
Hall of Famer II
Posts: 53,079
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Now the battery problem is irritating me....

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs. If it does not help, you can try to re-do the process, but increase the wait time in step 4 to 2 hours, and perhaps as long as 4-5 hours.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contributor
Posts: 12
Registered: ‎09-17-2013
My Device: Blackberry Dev Alpha B
My Carrier: Airtel

Re: Now the battery problem is irritating me....

Battery over heat and drains when playing android games. Please suggest. Smiley Sad

Contributor
Posts: 23
Registered: ‎08-10-2014
My Device: blacberry Z10
My Carrier: blacberry

Re: Now the battery problem is irritating me....

Hmm... it happens
Contributor
Posts: 14
Registered: ‎07-18-2014
My Device: Blackberry Z10
My Carrier: Virgin

Re: Now the battery problem is irritating me....

[ Edited ]

I tried first charging he battery to 100%. Then noticed battery drain i tried hard Reset/ Restarts and also I removed the battery and reinserted it. You could Try a Restart, hard reset then take battery out and back in. That worked for me for general battery life/accuracy reading. I also try keep the battery below 99% and above 51%.

Contributor
Posts: 23
Registered: ‎08-10-2014
My Device: blacberry Z10
My Carrier: blacberry

Re: Now the battery problem is irritating me....

All z10 stl100 1 users who are facing following problems as listed 
 
1.  mobile goes off at any battery percentage e.g. 48 % or 88 %
2.  mobile showing 0% battery with blinking of red light and mobile working normally 
3. battery indicator giving different percentages for different battery level
4. battery capacitor problem
 
 
these are the posts made by different people on this forum actually pointing toward a same issue 
 
to solve this when you think your mobile battery indicator giving wrong percentage simply switch off your moible phone and pull the battery out for more than 1 hour then re insert the battery .... there will be no more indicator issues and your mobile will give correct battery indicator %.