08-11-2014 12:43 PM
Solved! Go to Solution.
08-11-2014 10:02 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs. If it does not help, you can try to re-do the process, but increase the wait time in step 4 to 2 hours, and perhaps as long as 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
08-12-2014 04:54 AM - edited 08-12-2014 04:55 AM
I tried first charging he battery to 100%. Then noticed battery drain i tried hard Reset/ Restarts and also I removed the battery and reinserted it. You could Try a Restart, hard reset then take battery out and back in. That worked for me for general battery life/accuracy reading. I also try keep the battery below 99% and above 51%.
08-17-2014 02:54 PM