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BlackBerry® Z10

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Contributor
Posts: 23
Registered: ‎05-05-2013
My Device: z10
Accepted Solution

OS 10.1 killed the Z10

Activsync not working.
Battery drain and over heating.
Setting not working properly.
BlackBerry World nut opening.
Mails, contacts and calendars not syncing across mails.

Dear BlackBerry it is now or never, u have to fix it.
Posts: 88,810
Likes: 23,681
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: OS 10.1 killed the Z10

Odd, OS 10.1 has made great improvements to my activesync and battery drain.

 

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.




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Contributor
Posts: 23
Registered: ‎05-05-2013
My Device: z10

Re: OS 10.1 killed the Z10

I tried, rebooting, wiping and restoring from backup, wiping and resetting the phone allover. Still can't connect to my exchange server.

It is very critical for me as I am travelling tomorrow for 2 weeks.
Posts: 88,810
Likes: 23,681
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: OS 10.1 killed the Z10

[ Edited ]

Ahhhh. You never said an exchange server was involved.
Was this working correctly on this #Z10 for you?




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Contributor
Posts: 23
Registered: ‎05-05-2013
My Device: z10

Re: OS 10.1 killed the Z10

Yes, perfectly before the update. Now can't even set it up
Contributor
Posts: 24
Registered: ‎02-16-2013
My Device: Z10

Re: OS 10.1 killed the Z10

Please stop telling people to perform battery-pulls on the z10 - it is not necessary...and adds needlessly to wear and tear of the phone. Hard reset (hold power button for 10 - 15 seconds) is the correct procedure.
Posts: 88,810
Likes: 23,681
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: OS 10.1 killed the Z10

vespesian, I don't know where you got your incorrect information, but your half right.

 

A (soft) restart from top edge power button commonly works for most issues. Not all.

A (hard) reboot from the battery being removed and replaced will often do a deeper system restart.

 

Trust me, before even recommending this I have asked the upper level BlackBerry techs about both of these procedures and received the above comments. At not time did any of them say a battery pull reboot is never necessary.

 

The soft restart should be a first step, thanks for that input.

 

Of course, in this user's case neither works, so it's a moot issue here. :smileywink:

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Posts: 88,810
Likes: 23,681
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: OS 10.1 killed the Z10


Mostafa112 wrote:
Yes, perfectly before the update. Now can't even set it up

Wait, please explain that... "can't even set it up"?

 

How far in the setup does it proceed, what happens -- in detail?

 

Have you contacted your IT Admins?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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Contributor
Posts: 24
Registered: ‎02-16-2013
My Device: Z10

Re: OS 10.1 killed the Z10

"A (soft) restart from top edge power button commonly works for most issues. Not all.
A (hard) reboot from the battery being removed and replaced will often do a deeper system restart."
 
Huh? A soft restart on a z10 is done by holding power button down for 3 seconds...as the phone itself directs you to. A hard reset is done by holding power button down (while phone is on) until red,
LED appears, roughly 10 to 15 seconds later. That is the 'official' method promoted by BlackBerry. Battery pulls are not needed for OS10.
Posts: 88,810
Likes: 23,681
Solutions: 6,095
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: OS 10.1 killed the Z10


vespesian wrote:
 
Huh? A soft restart on a z10 is done by holding power button down for 3 seconds...as the phone itself directs you to. A hard reset is done by holding power button down (while phone is on) until red,
LED appears, roughly 10 to 15 seconds later. That is the 'official' method promoted by BlackBerry. Battery pulls are not needed for OS10.

Well, you're wrong.

 

vespesian, you can call BlackBerry in Waterloo and argue that point all you want. This is not the place.

You're not helping anyone just to pop-in a thread and be argumentative.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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