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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎01-03-2013
My Device: Z10
My Carrier: rogers

PHONE HEATING UP AND COMPLETE BATTERY DRAIN

My phone today all of a sudden heated up really hot and then the battery drained completely. I took the battery out and waited till it cooled down and put it back in and the same thing happened? Any one have any ideas of how to fix this?

Trusted Contributor
Posts: 171
Registered: ‎01-11-2013
My Device: Blackberry Passport
My Carrier: Optus Australia

Re: PHONE HEATING UP AND COMPLETE BATTERY DRAIN

This sounds very serious.
Forums Advisor III
Posts: 1,833
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: PHONE HEATING UP AND COMPLETE BATTERY DRAIN

Good day

Welcome to BB forums

Did you install any new applications?

What OS are you running?
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Contributor
Posts: 17
Registered: ‎07-10-2013
My Device: Dev Alpha B
My Carrier: Unlocked

Re: PHONE HEATING UP AND COMPLETE BATTERY DRAIN

In my opinion it's better to get it checked at service center immediately. As it's in warranty, take its advantage Smiley Happy
Trusted Contributor
Posts: 132
Registered: ‎06-22-2013
My Device: Z10 (STL 100-2) -10.1.0.4181
My Carrier: Optus

Re: PHONE HEATING UP AND COMPLETE BATTERY DRAIN

What RobGambino mentioned about applications is a good point and one to be aware of. I've heard of this happening all too often recently, which is why side-loading apps could cause unforeseen problems. (IMHO)
Disclaimer:
I know a little about lots of things,
yet not a great lot about those little-things.
Ultimately, I'm here to learn.
New Contributor
Posts: 3
Registered: ‎01-03-2013
My Device: Z10
My Carrier: rogers

Re: PHONE HEATING UP AND COMPLETE BATTERY DRAIN

Hi

 

The OS version is 10.1.0.1720

When I got home from work I checked the phone for software updates and one was available. So I updated it (10.1.0.273) .  Yesterday the heating up and battery drain was the first time it's ever happened.

As for and new applications added recently, my nephew installed instagram off the computer. He did this on the 29th of June so I'm not sure if it was the issue.  

So far my phone has been OK. No heating up or battery drain.

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Forums Advisor III
Posts: 1,833
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: PHONE HEATING UP AND COMPLETE BATTERY DRAIN

Since the upgrade on the OS no problems correct?

 

Well yes some sideloaded android apps may cause the Z10 over heat some times when I use instagram my Z10 does get warm but other then that no issues!

 

 

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino

Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!