If you are using Internet Explorer, please remove blackberry.com from your compatibility view settings.

Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
Trusted Contributor
lesedwards
Posts: 166
Registered: ‎02-14-2013
My Device: Z10
My Carrier: Rogefs

Re: POP3 Business E-Mail CANNOT SEND HELP PLEASE

[ Edited ]

We have a temorary fix. I spoke with BlackBerry for an hour this morning and it seems that there is a problem between the secure SMTP servers at Network Solutions, Shaw Cable & Rogers. Here is the solution for now. Set your smtp server to smtp.rogerswirelessdata.com port 25 now here is the tricky part when you are on your wifi you have to shut it off to send mail then turn it back on then when you are out on the road you will be fine becasue it will send through your wireless.:smileyvery-happy:

Please use plain text.
Contributor
OmniT
Posts: 25
Registered: ‎03-11-2013
My Device: 9650

Re: POP3 Business E-Mail CANNOT SEND HELP PLEASE

The problem is a bug in recent software releases for the Z10. This has been discussed and verified in numerous discussion threads both here and on Crackberry.com.

 

Please see the post I made here 5 minutes ago about it:

 

http://supportforums.blackberry.com/t5/BlackBerry-Z10/SMTP-API-faulty-on-BB-Z10/m-p/2231991

 

(Still trying to figure out how to link directly to a single comment)

 

 

 

Please use plain text.
Trusted Contributor
lesedwards
Posts: 166
Registered: ‎02-14-2013
My Device: Z10
My Carrier: Rogefs

Re: POP3 Business E-Mail CANNOT SEND HELP PLEASE

Hi there I spoke with BlackBerry last week for over an hour and I now have my work emails sending. Kind of a bandage way but it works.
Please use plain text.
Contributor
OmniT
Posts: 25
Registered: ‎03-11-2013
My Device: 9650

Re: POP3 Business E-Mail CANNOT SEND HELP PLEASE

It's because they probably turned off authentication, which is why it won't work through wifi.

 

Unauthenticated SMTP via wifi is a bad idea, if would allow massive abuse by spammers.

 

The issue seems to be more troublesome when authentication is turned on, but in general the Z10 SMTP module is screwed-up and mangles the email headers in more than one way, from what I can tell.

 

I'm glad your workaround is helping, in any case. :smileyhappy:

Please use plain text.
New Contributor
actus
Posts: 3
Registered: ‎04-05-2013
My Device: z10
My Carrier: telekom

Re: POP3 Business E-Mail CANNOT SEND HELP PLEASE

Same here.

100% reproducable on Qmail servers.

 

I was so thrilled by the new generation of BB's, but without proper SMTP-support they're simply useless.

It's a shame that it takes so long to publish a patch having in mind that SMTP, is of the most mature protokolls out there.

 

Please use plain text.
Super Contributor
donb
Posts: 258
Registered: ‎05-24-2009
My Device: Z10
My Carrier: AT&T

Re: POP3 Business E-Mail CANNOT SEND HELP PLEASE

same with me folks.  pop was ok but no go with smtp.  bb support found a lame workaround or told me to find another provider.  it is a problem with the z10 smtp and not my provider.  i never had any problems prior to the z10 and so it is a z10 problem. a workaround isn't a fix.

Please use plain text.
Contributor
StrawBerryZ10
Posts: 37
Registered: ‎04-21-2013
My Device: BlackBerry Z10
My Carrier: Rogers Wireless

Re: POP3 Business E-Mail CANNOT SEND HELP PLEASE

[ Edited ]

I also have this problem.

 

The workaround is a well-intentioned, but nevertheless bad idea.

BlackBerry need to fix this very soon, and give us an ETA now.

Please use plain text.
JSanders
Posts: 83,784
Likes: 22,788
Solutions: 5,871
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: POP3 Business E-Mail CANNOT SEND HELP PLEASE


StrawBerryZ10 wrote:
and give us an ETA now.

This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. We are users just like you.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
actus
Posts: 3
Registered: ‎04-05-2013
My Device: z10
My Carrier: telekom

Re: POP3 Business E-Mail CANNOT SEND HELP PLEASE

10.0.10.822 does fix this issue.

Thanks a lot!
Please use plain text.
Contributor
StrawBerryZ10
Posts: 37
Registered: ‎04-21-2013
My Device: BlackBerry Z10
My Carrier: Rogers Wireless

Re: POP3 Business E-Mail CANNOT SEND HELP PLEASE

I still have this problem and the latest firmware version I can download is 10.0.10.85

Please use plain text.