BlackBerry® Z10

[lesedwards]

POP3 Business E-Mail CANNOT SEND HELP PLEASE

PLEASE HELP I have two business email accounts an cannot send with either. Just lost a big contract because I answered contract questions and then I find out it did not send 3 days later. I have always had (hide sent emails enabled on all previous BlackBerry phones) We need help. FREE HELP NOT COST PER CALL BASIS. This is BlackBerry's problem not ours.

[lesedwards]

PLEASE HELP I have two business email accounts an cannot send with either. Just lost a big contract because I answered contract questions and then I find out it did not send 3 days later. I have always had (hide sent emails enabled on all previous BlackBerry phones) We need help. FREE HELP NOT COST PER CALL BASIS. This is BlackBerry's problem not ours.

[ViciousFerret]

Hey lesedwards,

Thanks for the question.

What server is these email accounts hosted to?  Also if you remove and re-add the accounts, are you then able to send our emails?

What version of BlackBerry 10 are you using?  Go to settings>About for this information.

I look forward to your reply.

Cheers.

[iwamas]

since the update i have the exact same issue... cannot send emails but can receive them...

I use network Solutions for my email and it was working perfectly before the update.

My BlackBerry 10 is running 10.0.10.82

any help would be greatly appreciated

[ViciousFerret]

Hey iwamas,

Thanks for the quick reply.

I did some more investigation on this issue and it is usually caused by restricted SMTP servers, you will need to manually add the POP3 and add the SMTP server from your network service provider.

To get this information contact your mail provider and network service provider.

Cheers.

[iwamas]

thank you for your reply...

I am adding everything manually and correctly

it accepts my configuration but simply wont send out the emails...  it was working perfectly before the OTA software update to 10.0.10.82.

Please don't belittle us...  this is definetly an issue with the software update we got this week.  nothing has changed except fot the software on the BB10.  everything else is working fine, except for my pop3 email.

Please help...

thanks

[lesedwards]

Good Morning, I am running version 10.0.10.85 I have two domains both hosted with Network Solutions

[anzoro]

Maybee there is a bug in SMTP implementation:

http://supportforums.blackberry.com/t5/BlackBerry-Z10/SMTP-API-faulty-on-BB-Z10/td-p/2213833

[lesedwards]

Spoke with Network Solutions this morning. All my settings are correct. They have had numerous calls in regards to SMTP errors
The problem is with BlackBerry.

[ViciousFerret]

Hey all,

If you have your network service providers SMTP server inputted and still experiencing trouble.  Then we suggest contacting us so we can gather logs to find the root cause.

Please contact your network service provider and ask to be transferred to BlackBerry.

This will help us resolve this new issue.

Thanks

[lesedwards]

Thanks I will call Rogers first thing in the morning. We need to get this fixed ASAP. Not easy being on the road and not being able to reply to emails.