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BlackBerry® Z10

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Contributor
Posts: 30
Registered: ‎04-23-2011
My Device: Z10 and Playbook

Password Screen, causes random wake up issues and after a call Phone Freezes and needs to be restarted.

I have noticed that the Password Screen is not very robust. I have had numerous times where the phone doesn't bring up the keyboard or the screen comes up black when being "woken up".

 

I have now noticed that when I am on a long call - speakerphone or using a wired earpiece, that the phone will no longer "wake up". I cannot get to the password screen and the phone is basically unuseable and I need to reboot the phone.

 

One time this happened where my counterparty had to switch phones and called back immediately. I could not answer his call. I had to do a battery pull. The second time this happened I could at least use the power button to restart the phone.

 

The password screen seems to cause me quite a few issues.

 

I would like to know if others are experiencing the same thing.

 

Best regards,

 

ctfish

New Contributor
Posts: 3
Registered: ‎02-10-2013
My Device: BB Z10

Re: Password Screen, causes random wake up issues and after a call Phone Freezes and needs to be restarted.

Same issue here. 99% of the time this happens after being on a call. If anyone else is experiencing this please reply so hopefully it will be looked at in the next couple software updates.

New Contributor
Posts: 6
Registered: ‎04-10-2009
My Device: Not Specified

Re: Password Screen, causes random wake up issues and after a call Phone Freezes and needs to be restarted.

I have the exact same issues, and experienced them numerous times.

New Member
Posts: 1
Registered: ‎02-21-2013
My Device: z10

Re: Password Screen, causes random wake up issues and after a call Phone Freezes and needs to be restarted.

I have the same exact issues. I am a strong Blackberry support, please help to fix this ASAP. I have been an evangelist for the z10 - I can't tell the nay sayers that I am having this problem!

Contributor
Posts: 11
Registered: ‎03-13-2013
My Device: BB Z10

Re: Password Screen, causes random wake up issues and after a call Phone Freezes and needs to be restarted.

I have this issue too. I am honestly tired of this phone. It is so buggy. Can someone respond with how to fix these issues?
Contributor
Posts: 10
Registered: ‎04-25-2013
My Device: blackberry z10

Re: Password Screen, causes random wake up issues and after a call Phone Freezes and needs to be restarted.

i believe the same thing happened to be.  i was thinking that maybe it had to do with the password screen as well but it's weird how it's worked fine for over a month and then BAM.

 

this morning i wasn't even on a phone call and i looked to wake up my device by swiping up and there is no response.  i can't wake it up from the top button either.  i can see the red notification light blinking and i can hear when i get emails but i can't do anything.  now i'm going to have to just reboot it.  holding the top button shows the power off/restart screen.  that's about all i can get to.  i think i'll try a battery pull this time.