07-21-2014 11:10 PM
I was getting the multiple password error, although I am certain it was the right password. But the password program is stuck at 6/10 tries. Since my phone is backed up on the computer, I entered the 'blackberry' word to reset it but this does not get any response either.
I have re-started the phone a number of times with no result and connected to the computer with no result. On the desktop application it also asks for a password and when I type one in it becomes unresponsive.
The phone is still receiving texts and bbms and for a moment I can see them before the screen fades and the password program comes up at the same spot.
Can't figure out how to get out of this loop. Any suggestions?