Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
Posts: 4
Registered: ‎02-18-2014
My Device: BLACKBERRY Z10

People Can't Hear Me During Calls

[ Edited ]

 

Hi From Turkey,

 

Recently I got hearing problem with my Blackberry Z 10 . A couple of days ago when I place a call to anyone I can hear them but they can't hear me. The mic is not muted. If I put it on speakerphone or headset there isn't any  problem and I can be heard without issue so the mic is working fine I can also speak through by BBM voice.  My software is 10.2.0.424. I wiped out my phone but the problem is still goes on. Is anyone else having this problem? Any solutions?  Can you help me please.

 Thankx

 

 

Forums Advisor I
Posts: 733
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.2.1.3442), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: People Can't Hear Me During Calls

Hi from Indonesia

Same problem, but with few people only, always with them (they're using same network provider as mine) Others are normal. I was thinking this issue is related with network coverage area because it only happened during communication inside the room. But if move to open area, they can hear me.

I am not sure if that is the cause. By the way, you need to update your device OS.
____________________________________________________
• Click Likes to appreciate those who helps you
• If your issue solved, mark the best post in your thread as Solution
New Contributor
Posts: 4
Registered: ‎02-18-2014
My Device: BLACKBERRY Z10

Re: People Can't Hear Me During Calls

Hi,

 

The problem is not network coverage cause I tried to talk at different places but the result is same. People can't hear me and the problem is still goes on.Can somebody help me?

Thankx

 

Gokce.

Trusted Contributor
Posts: 159
Registered: ‎02-14-2014
My Device: Torch

Re: People Can't Hear Me During Calls

Is there something wrong with the microphone ..?
========================================================
If you find my solution helpful then go to options and mark solved
Or you can just click the thumbs up button .
Follow me on twitter :
@haroonkhalid111
Thanks ,
Regards
Haroonkhalid
Forums Advisor I
Posts: 733
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.2.1.3442), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: People Can't Hear Me During Calls

You're right gokce. I just figured it out. If we press back and front side tighter (at microphone area) during a call, the other part can hear us.
____________________________________________________
• Click Likes to appreciate those who helps you
• If your issue solved, mark the best post in your thread as Solution
Forums Advisor III
Posts: 1,159
Registered: ‎01-05-2014
My Device: BlackBerry Z30 - Z10 - Q5 - Playbook - Bold 9790 - Torch 9860 - Bold 9780 - Bold 9700 - Curve 8520 - Pearl 8100
My Carrier: Not Specified

Re: People Can't Hear Me During Calls


Haroonkhalid wrote:
Is there something wrong with the microphone ..?

Yes  i also wanted to ask is the Microphone all right ?


Regards Eree - Follow me on Twitter - Facebook - Google+

For More visit My Blog
New Contributor
Posts: 4
Registered: ‎02-18-2014
My Device: BLACKBERRY Z10

Re: People Can't Hear Me During Calls

Yes the mic is ok.I can record my voice and I can talk by bbm voice as well.

Forums Advisor III
Posts: 1,159
Registered: ‎01-05-2014
My Device: BlackBerry Z30 - Z10 - Q5 - Playbook - Bold 9790 - Torch 9860 - Bold 9780 - Bold 9700 - Curve 8520 - Pearl 8100
My Carrier: Not Specified

Re: People Can't Hear Me During Calls

There is no issue with the phone - The issue is of Network Coverage / Service Provider

Regards Eree - Follow me on Twitter - Facebook - Google+

For More visit My Blog
New Contributor
Posts: 4
Registered: ‎02-18-2014
My Device: BLACKBERRY Z10

Re: People Can't Hear Me During Calls

There is not any problem with coverage,I tried with an another service provider but it didn't work.Still same problem.

Posts: 88,833
Likes: 23,692
Solutions: 6,096
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: People Can't Hear Me During Calls

Ereeamazing, you don't know that it is a network coverage. Or service provider issue, why would you even state that? Trying to further bloat your post count?

skycem, I had this same issue with a #Z30 model, and after much troubleshooting software it was determined to be a hardware issue.

I'd recommend a warranty replacement from your seller. I had to replace mine.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code