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BlackBerry® Z10

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Regular Contributor
Posts: 52
Registered: ‎12-19-2011
My Device: Z10, 9900, 9000 and PB
My Carrier: T-mobile

Phantom music file

I had removed a music album using the PC mass storage file manager.
Now the album files do not appear on the PC file manager or the Z10 file manager
The files appear on the Z10's MUSIC APP directory as an album.
Clicking the album the following ERROR message appears:
"The file can't be played due to an unexpected error (1)" [click OK]

I have done:
> Battery pull
> Reformatted the microSD card
> The album still appear as the only files on the MUSIC APP
> I reloaded the music by BBLink to the microSD card
> I assured the Z10 file manager does not have the album in the Music main memory.

The albums appear only on the MUSIC APP as a phantom album that has no content.
Also, when the microSD card is removed they still appear.
Somewhere on the Z10 internal memory there is a file that tells the MUSIC APP that the album is said to exist.

I tried to use view hidden on the PC to view the Z10 file manager but I can not find what I am looking for too.

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Phantom music file

Hi mando245,

 

Do you have BlackBerry Link installed on your computer? If so, do the "phantom music" files appear on the device tab?

 

Thanks.

 

-CptS

 

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Regular Contributor
Posts: 52
Registered: ‎12-19-2011
My Device: Z10, 9900, 9000 and PB
My Carrier: T-mobile

Re: Phantom music file

[ Edited ]

I have BBLink installed.

 

The phantom files do not appear in BBLink nor the PC file manager
There are two MUSIC file directories on the Z10:

one on the system memory and the other on the microSD.

(The correctly installed music do appear on the BBLink and PC file managers)

 

The MUSIC directory on Z10 system directory is empty

I also confirmed, using PC file manager 'show hidden' that the directory is, in fact, empty.

 

I also checked all the other visible directories, they all are correct, meaning the  Z10 is not picking up a music file from an alternate place

Regular Contributor
Posts: 52
Registered: ‎12-19-2011
My Device: Z10, 9900, 9000 and PB
My Carrier: T-mobile

Re: Phantom music file

IMO the problem is not that what I 'see' in MUSIC as a 'music' file, rather an image file.

This file seems to be an image of the [album cover and the directory of the music on the album].

 

It could be an image file, perhaps stored in the same folder as the 'images' for the music album covers.

I can not confirm since I can not 'see' this folder in any of the file managers.