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BlackBerry® Z10

New Contributor
Posts: 2
Registered: ‎03-30-2013
My Device: Blackberry Z10
Accepted Solution

Problem receiving and sending SMS

I'm having a problem sending and receiving SMS messages. My carrier is Verizon. Maybe 1 out of 20 messages will make it. When people called me and told me that they never got my messages, I tried sending myself a couple messages to check and none of them went through. Does anyone know what would cause this and how to fix it? Thanks, Chris.

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Posts: 48,743
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: Problem receiving and sending SMS

Hi and Welcome to the Community!

SMS is a pure-voice level function, it involves none of the BB-proprietary data functions. As such, you need to ring up VZW about this issue.

Good luck!

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New Contributor
Posts: 2
Registered: ‎03-30-2013
My Device: Blackberry Z10

Re: Problem receiving and sending SMS

Found the problem. For anyone who experiences the same:

Go to:

-Phone call area


-smart dialing

-country code: +1

-area code: your area code

-Nation Number link: 10

-Use 1 for nothing (off)

-Click reset button at the bottom



Posts: 24
Registered: ‎02-02-2013
My Device: Bold 9700

Re: Problem receiving and sending SMS

I tried it, but I still have the same problem.